Live Fan Experience Producer

Dear U(The Bubble); New York (NY); Vor Ort; USD 70.000 - 80.000; Vollzeit

Zusammenfassung

Dear U (The Bubble) seeks a Fan Event & Experience Specialist to lead on-site artist events, fan engagement programs, and experiential retail activations at our New York flagship. You will collaborate with the In-Store Marketing team and cross-functional partners to translate concepts into executed experiences, manage fan flow, and real-time operations during live events.

You will coordinate artist movement, guest flow, staffing, and event-day logistics, ensuring safety and a memorable fan

Qualifikationen

• 1-3+ years of experience in event operations, live events, experiential retail, entertainment, hospitality, or related field.
• Hands-on experience coordinating and executing live events in a customer- or guest-facing environment.
• Strong knowledge of K-pop artists, fandom culture, album releases, fan engagement trends.
• Strong organizational and project coordination skills with ability to manage multiple timelines and partners.
• Ability to translate event concepts into practical, detailed on-site execution plans.
• Comfortable managing guest flow, queues, check-in processes, and high-traffic event environments.
• Willingness to work fully on-site in New York City, with flexibility for evenings, weekends, and special event hours.
• Experience in K-pop specialty retail, entertainment merchandise stores, or experiential retail environments is a plus.

Aufgaben

• Collaborate with the In-Store Marketing team on the development of artist events, fan engagement programs, product launches, seasonal campaigns, and experiential retail activations.
• Provide operational input during the planning process to ensure event concepts can be effectively executed within the store environment.
• Translate approved event concepts and campaign plans into detailed execution plans, timelines, run-of-show documents, floor plans, staffing assignments, and operational procedures.
• Coordinate with Store Operations, Marketing, Merchandising, IT, Security, artist management, vendors, and other partners to prepare for event execution.
• Participate in pre-event meetings, walkthroughs, and rehearsals to identify operational needs, potential challenges, and contingency plans.
• Take primary responsibility for the on-site execution of artist events, fan events, product launches, and experiential activations from setup through completion.
• Serve as a key on-site coordinator during live events, directing event flow and coordinating participating teams in real time.
• Develop and manage detailed fan flow plans, including entry and exit routes, check-in areas, queue locations, waiting zones, artist interaction areas, and event transitions.
• Coordinate fan registration, verification, admission, queue formation, line management, and movement throughout the event.
• Ensure fans receive clear instructions regarding check-in, queuing, event participation, photography, prohibited items, and other event-specific guidelines.
• Monitor crowd flow, event timing and guest experience in real time and make operational adjustments as needed to keep events organized and on schedule.
• Coordinate artist arrival, movement through the venue, designated waiting or backstage areas, interaction areas, and departure in partnership with artist management and internal teams.
• Provide clear event-day direction to store employees, security personnel, temporary staff, vendors, and other event support teams regarding assignments, positioning, timing, and responsibilities.
• Coordinate event setup and readiness, including signage, barricades or queue markers, merchandise, guest-facing materials, audio/visual equipment, and other operational requirements.
• Work closely with technical teams to confirm readiness of microphones, audio systems, displays, stage equipment, connectivity, and other event technology as applicable.
• Troubleshoot crowd flow, staffing, scheduling, guest, technical, or other operational issues during live events and coordinate appropriate escalation when necessary.
• Coordinate event breakdown and confirm that event spaces and operational materials are properly reset after each activation.
• Conduct post-event operational reviews and document key learnings, challenges, fan feedback, and opportunities for improvement.
• Maintain event calendars, run-of-show documents, operational checklists, attendance information, and other event records.
• Provide recommendations to improve fan flow, staffing, event procedures, and overall execution for future programs.

Kenntnisse

Event operations

Live events coordination

Fan engagement

Guest flow management

On-site coordination

Communication

Problem solving

Jobbeschreibung

Dear U (The Bubble) seeks a Fan Event & Experience Specialist to lead on-site artist events, fan engagement programs, and experiential retail activations at our New York flagship. You will collaborate with the In-Store Marketing team and cross-functional partners to translate concepts into executed experiences, manage fan flow, and real-time operations during live events.

You will coordinate artist movement, guest flow, staffing, and event-day logistics, ensuring safety and a memorable fan