Live-Events Venue Applications Administrator

Anaheim Ducks; California (MO); Sur place; USD 100 000 - 120 000; Plein temps

Résumé du poste

OC Sports & Entertainment, LLC is seeking a Venue Application Systems Administrator in California. The role administers venue/hospitality software across systems such as Simphony and Momentus Elite, manages user access, config, and vendor coordination, and supports events and new venue deployments.

You will partner with business teams and IT to ensure operational readiness, perform pre-event checks, and maintain comprehensive documentation and runbooks.

Qualifications

• Bachelor’s degree in IT, CS, IS, business, or related field.
• 3+ years of experience supporting business applications or venue technology.
• Experience administering or supporting POS, ticketing, hospitality, event management, retail, or other operational applications.
• Experience troubleshooting application issues and working with software vendors and internal technology teams.
• Experience supporting system implementations, upgrades, testing, or application releases.
• Experience working in sports, entertainment, hospitality, food and beverage, retail, or other event-driven environments.
• Strong written, verbal, and interpersonal communication skills.
• Strong attention to detail and ability to maintain accurate system configurations and documentation.
• Strong organizational and time-management skills with the ability to manage multiple priorities.

Responsabilités

• Administer and support venue and hospitality applications, including designing and maintaining role-based access models aligned with job responsibilities and least-privilege principles and updating them as roles and organizational structures change
• Safeguarding administrative credentials and operating within established segregation-of-duties requirements between configuration and approval
• Maintain application configurations, user accounts, permissions, system settings, and other administrative functions in accordance with established standards
• Monitor application performance and availability and assist with identifying, troubleshooting, and resolving system issues
• Serve as a point of contact for application-related support requests from venue and business teams
• Coordinate with software vendors and internal IT teams to coordinate and resolve application issues
• Track vendor release calendars and end-of-support timelines and maintain visibility into upcoming technology changes affecting the venue application environment
• Assess the impact of releases and upgrades on configurations, integrations, devices, and users, and coordinate implementation timing with the business
• Perform pre-event system checks and assist with troubleshooting application issues during events and other high-volume operating periods
• Maintain application documentation, configuration records, support procedures, user guides, event-day runbooks, and troubleshooting materials
• Support the implementation and rollout of new applications, functionality, venues, hospitality concepts, and operational technology
• Assist with system setup, testing, training, cutover activities, go-live support, and post-implementation stabilization
• Partner with the Business Analyst on new builds and translate approved business requirements into system configuration
• Track incidents, recurring issues, enhancement requests, and application support activities and identify opportunities for process improvement
• Maintain appropriate security, access, change-management, and documentation practices for supported applications
• Train and support operational super-users on day-to-day platform administration functions
• Participate in evening, weekend, holiday, event-day, and after-hours support as required
• Perform other duties as assigned

Connaissances

Troubleshooting

Communication

Independent work

Fast-paced environment

Time management

Collaboration

Change management

Formation

Bachelor’s degree in IT / CS / IS / Business or related field

Outils

Simphony

Momentus Elite

24/7 Software

Description du poste

OC Sports & Entertainment, LLC is seeking a Venue Application Systems Administrator in California. The role administers venue/hospitality software across systems such as Simphony and Momentus Elite, manages user access, config, and vendor coordination, and supports events and new venue deployments.

You will partner with business teams and IT to ensure operational readiness, perform pre-event checks, and maintain comprehensive documentation and runbooks.