Live Events Ticketing Specialist

opryentertainment; Nashville (TN); On-site; USD 30,000 - 36,000; Full time

Job summary

Opry Entertainment is seeking a Box Office Agent in Nashville to welcome guests and facilitate ticket sales for concerts and tours. You will process payments, issue tickets, and provide event information with upbeat, guest-focused service.

Ideal candidates have strong communication skills, basic computer knowledge, and the flexibility to work evenings, weekends, and holidays to support high-volume events and a legendary musical legacy.

Qualifications

• High school diploma or equivalent.
• 1+ years of guest service experience preferred.
• Strong written and verbal communication skills.
• Attention to detail and organizational skills.

Responsibilities

• Sell tickets and process transactions.
• Provide directions and guest information; share details about attractions.
• Handle guest inquiries in-person and over the phone with professionalism.
• Use ticketing systems; ensure accuracy and report issues to management.
• Troubleshoot guest service issues and de-escalate when needed.
• Adapt to evolving processes and technologies; participate in training.
• Maintain a clean, organized work area and follow SOPs.

Skills

Communication

Attention to detail

Basic computer skills

Evenings/weekends

Ticketing systems

Education

High school diploma

Tools

Ticketing systems

Job description

Opry Entertainment is seeking a Box Office Agent in Nashville to welcome guests and facilitate ticket sales for concerts and tours. You will process payments, issue tickets, and provide event information with upbeat, guest-focused service.

Ideal candidates have strong communication skills, basic computer knowledge, and the flexibility to work evenings, weekends, and holidays to support high-volume events and a legendary musical legacy.