Live Event Usher & Guest Services Specialist

AEG Worldwide; Grand Prairie (TX); On-site; USD 1,791,000 - 2,342,000; Part time

Benefits offered by this job

Benefits eligibility

ACA qualification benefits

Job summary

AEG Worldwide is seeking an Event Guest Services Staff member at Texas Trust CU Theatre Grand Prairie to deliver exceptional guest experiences at events in Grand Prairie, TX. Responsibilities include greeting guests, directing seating, scanning tickets, and resolving issues with a customer-focused approach.

The role requires standing for extended periods, a high school diploma or equivalent, and availability for evenings, weekends, and holidays. Part-time with potential benefits offered.

Qualifications

• Demonstrated strong commitment to excellent customer service.
• Strong interpersonal and verbal communication abilities.
• Ability to operate in a fast-paced event environment.

Responsibilities

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

Skills

Customer service

Interpersonal skills

Communication skills

Standing for long periods

Education

High School Diploma or its equivalency

Job description

AEG Worldwide is seeking an Event Guest Services Staff member at Texas Trust CU Theatre Grand Prairie to deliver exceptional guest experiences at events in Grand Prairie, TX. Responsibilities include greeting guests, directing seating, scanning tickets, and resolving issues with a customer-focused approach.

The role requires standing for extended periods, a high school diploma or equivalent, and availability for evenings, weekends, and holidays. Part-time with potential benefits offered.