Dispatch / CSR – Customer Control & Schedule Execution Specialist

Ninja Heating and Air; Lehi (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

Ninja Heating and Air in Lehi, Utah, is looking for a high-level Dispatch / CSR Specialist to control scheduling and support technicians. This role requires strong customer service and communication skills, along with the ability to multitask in a fast-paced environment.

Ideal candidates will have experience with ServiceTitan and must be available for evening and weekend shifts. Join a team focused on customer experience and professionalism.

Qualifications

• Strong customer service skills.
• Able to work evenings and weekends.
• Dispatch and/or CSR experience preferred.
• ServiceTitan experience strongly preferred.

Responsibilities

• Manage customer communication professionally.
• Fill schedule gaps proactively.
• Support technicians throughout the day.
• Maintain accurate customer notes in ServiceTitan.

Skills

Customer service skills

Communication skills

Organization

Multitasking in a fast-paced environment

Computer proficiency

Education

High school diploma or equivalent

Tools

ServiceTitan

Slack

Google Workspace

Job description

Ninja Plumbing, Heating & Air-Dispatch / CSR – Customer Control & Schedule Execution Specialist

Location: Lehi Utah
Schedule: Wednesday–Sunday, 10:30AM – 7:00 PM
Pay: Based on experience + performance opportunities

About the Role

Ninja Plumbing, Heating & Air is looking for a high-level Dispatch / CSR Specialist to help control our schedule, support our technicians, and deliver an excellent customer experience.

This is not a basic receptionist position.

This role combines:

• Customer communication
• Lead management
• Outbound follow‑up
• Schedule control
• Dispatch execution
• Real‑time problem solving

You will be responsible for both customer control and schedule execution.

The ideal candidate is:

• Fast‑paced
• Organized
• Confident on the phone
• Able to multitask under pressure
• Strong with systems and communication
• Capable of making decisions quickly and accurately

Schedule

Standard Schedule:

• Wednesday–Sunday
• 10:30AM – 7:00 PM

This role includes:

• Evening coverage
• Weekend coverage
• Live dispatch support during peak hours

Primary Responsibilities

Customer Service Responsibilities

• Answer inbound calls professionally
• Book service appointments
• Manage customer follow‑ups
• Respond to new leads quickly
• Work outbound call lists
• Convert opportunities into booked work
• Maintain accurate customer notes in ServiceTitan

Dispatch Responsibilities

• Monitor and manage the dispatch board
• Fill schedule gaps proactively
• Support technicians throughout the day
• Handle reschedules and schedule adjustments
• Prioritize emergency and high‑priority calls
• Maintain control of the 3‑day board
• Communicate with customers and technicians clearly

What You’ll Be Responsible For

• Managing inbound and outbound opportunities
• Following structured follow‑up systems
• Maintaining schedule flow throughout the day
• Supporting revenue generation through proper booking and dispatching
• Making real‑time decisions under pressure
• Keeping technicians productive and schedules full

Ideal Candidate Traits

We are looking for someone who:

• Stays calm under pressure
• Learns systems quickly
• Thinks proactively instead of reactively
• Can multitask without losing control
• Understands urgency and priority
• Has strong communication skills
• Enjoys solving problems and controlling workflow

Systems Used

• ServiceTitan
• Slack
• Google Workspace
• Phone/Text platforms

Previous ServiceTitan experience is highly preferred.

Performance Expectations

Success in this role is measured by:

• Booking rate
• Follow‑up completion
• Schedule control
• Technician efficiency
• Communication quality
• Ability to maintain a full board

Daily Responsibilities Include

• Responding to new leads within minutes
• Working unscheduled jobs
• Managing follow‑ups
• Filling dispatch gaps
• Supporting technicians
• Maintaining future schedules
• Handling customer communication professionally

This Role Is NOT For Someone Who:

• Waits to be told what to do
• Struggles under pressure
• Avoids phone communication
• Cannot multitask
• Has difficulty learning systems quickly

Requirements

• Strong customer service skills
• Strong communication and organization
• Ability to multitask in a fast‑paced environment
• Computer proficiency
• Ability to work evenings and weekends
• Dispatch and/or CSR experience preferred
• ServiceTitan experience strongly preferred

About Ninja Plumbing, Heating & Air

We are building a high‑performance team focused on:

• Customer experience
• Schedule control
• Professionalism
• Growth
• Accountability

We believe:
“We don’t react to the day — we control the day.”

To Apply

Please send: Resume or anyRelevant experience, including service titan to [e-mail]
or call[phone]