Live Dealer- Atlantic City, NJ

Playtech; Atlantic City (NJ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Vacation days

Sick time

401K – 4% match

Job summary

Playtech Live in New Jersey is hiring a Live Dealer to host and present games in a high-energy, regulated live streaming environment. You will deliver excellent guest service, follow table schedules, and maintain professional appearance on camera.

Requirements include a high school diploma, 21+, 1 year of customer service, basic computer skills, and the ability to obtain NJ gaming and WV registrations. Shift work includes nights, weekends, and holidays; competitive hourly pay with tips and 401K.

Qualifications

• High School Diploma or GED.
• Must be 21 years of age or older.
• At least 1 year of Customer Service Experience.
• Basic computer skills, including MS Office, email, video chat applications, etc.
• Excellent customer service and interpersonal skills for a live streaming environment.
• Ability to maintain professional demeanor in a fast-paced live setting.
• Ability to deal with guest conflicts professionally and adhere to guest service standards.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Must obtain NJ Gaming License and WV Casino Employee Registration.

Responsibilities

• Present games in a live streaming environment, adhering to regulations and policies.
• Learn and understand rules of video stream games.
• Conduct live games on a table schedule with prompts and supervision.
• Follow updates to game leading procedures and management instructions.
• Adhere to dress code and appearance standards.
• Communicate professionally with players and respond to questions via chat.
• Report risks or mistakes to the Pitboss promptly.
• Attend training and promotional events as required.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Live streaming environment

Education

High School Diploma / GED

Tools

MS Office

Video chat apps

Card handling

Job description

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtechofferscutting-edge, value-added solutions to the industry’s leadinggamingoperators. Since Playtech's inception in 1999,ourapproach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Liveproduct,andourstudios contain hundreds of state-of-the-art cameras,broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in New Jersey!

As a Live Dealer, you will be responsible for hosting and presenting games for in a live streaming environment while creating a professional and exciting atmosphere for customers by providing an excellent guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies and procedures.
• Learn and fully understand and execute the rules of video stream games.
• Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring, and following the given table schedule, following the instructions of the Pit-bosses and Trainers.
• Follow and supervise the updates and amendments in the game leading procedures.
• Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
• Adhere to the company’s dress code and appearance standards.
• Professionally communicate and provide answers to players promptly for any game general questions according to chat policy.
• Immediately report to the Pitboss of any risks or committed mistakes, problems, and/or unusual activities in gaming studios and other companies’ premises.
• Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
• Participate in company promotions through marketing via photo and video shoots as required by management.
• Maintain professional and clear communication with players, management, and colleagues.
• Perform any additional duties as instructed by management.

Qualifications

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• High School Diploma / GED.
• Must be 21 years of age or older.
• At least 1 year of Customer Service Experience.
• Basic computer skills, including MS Office, email, video chat applications, etc.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced live streaming environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
• Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Maintain punctuality and attention to detail.
• Must be able to obtain a New Jersey Gaming License and a West Virginia Casino Employee Registration.

COMPENSATION & BENEFITS

• Pay Range: $18 - $23 per hour ($10 hourly base rate + $8 guaranteed tips + monthly performance bonus).Customer tips are unlimited
• Vacation Days: 5 days
• Sick Time: 5 days
• 401K – 4% match after 90 days of employment.

Additional Information

Physical Functions

• Prolonged sitting in counter-height chairs and tables
• Prolonged standing for up to 2 hours at a time.
• Ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3 feet away.
• Ability to engage and communicate with customers while on a live table.
• Ability to lift weights up to 15 lbs.
• Ability to walk without assistance within the gaming studio floor.
• Ability to present continuously on camera under high beam lighting without protective eyewear.

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at [e-mail] . Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration for employment equally without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.