Game Show Host (Mid Shift 3pm-11pm)

Playtech; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401K – 4% match

Paid vacation 5 days

Sick time 5 days

Job summary

Playtech Live NJ is seeking a personable Live Dealer/Customer Service Associate to host live games, engage with players, and maintain a high-energy show. You will follow table schedules, apply game rules, and ensure a smooth streaming experience in compliance with state regulations.

Requirements include a 21+ age, at least 1 year in customer service, excellent communication, and the ability to work nights, weekends, and holidays. NJ license eligibility is required.

Qualifications

• Excellent customer service skills and interpersonal communication for live streaming environment.
• Must maintain professional demeanor in a fast-paced setting.
• Ability to handle guest conflicts professionally and follow guest service standards.

Responsibilities

• Present games in a live streaming environment adhering to regulations and policies.
• Learn and execute the rules of video stream games.
• Attend educational events and participate in promotions as required.

Skills

Customer service

Communication

Live streaming

Professional demeanor

Education

High School Diploma/GED

Job description

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier - traded on the London Stock Exchange Main Market. Playtechofferscutting-edge, value-added solutions to the industry’s leadinggamingoperators. Since Playtech's inception in 1999,ourapproach has been centered on continual development. PT Services (New Jersey) LLC represents Playtech Liveproduct,andourstudios contain hundreds of state-of-the-art cameras,broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.Moreth 1,830 talented professionals who are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in New Jersey!

• Present games in a live streaming environment adhering to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.
• Learn and fully understand and execute the rules of video stream games.
• Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring and following the given table schedule, following instructions of the Pit-bosses and Trainers.
• Adhere to gaming studios rules and any other rules that management may be introduced at any time.
• Follow and supervise the updates and amendments in the game leading procedures.
• Creates a fun and engaging atmosphere while hosting the game.
• Keeps a high energy and entertains customers through the game.
• Ability to handle unexpected situations and adapt to changes during the game.
• Being comfortable addressing large audience, speaking clearly and engagingly.
• The ability to connect with players and make them feel part of the show.
• Provide players with timely, accurate and professional assistance with the related game general questions and communicate with players according to chat policy.
• Immediately report to the Pit-boss of any risks or committed mistakes, problems and / or unusual activities in gaming studios and other company’s premises caused by other employees or other causes.
• Attend educational events, briefings, sessions required for professional skills improvement and learning the new procedures.
• Participate in company promotions thought marketing via photo and video shoots as required by management.
• Maintain professional and clear communication with management and peers.
• Keep confidential information within the company’s authorized individuals.
• Perform any additional duties as instructed by management.

Qualifications

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• High School Diploma / GED.
• Must be 21 years of age or older
• At least 1 year of Customer Service Experience.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
• Ability to deal, sort, shuffle and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Punctuality and attention to detail.
• Be able to wear assigned uniforms.
• Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee Registration.

Additional Information

• Pay Rate: $18 hourly+ Pooled tips + Hourly Performance Bonus (Bonus range from $0– $5.00)
• Vacation Days: 5 days
• Sick Time: 5 days
• 401K – 4% match