Trainer Swing Shift (3PM - 11PM)

SmartRecruiters, Inc.; Bensalem Township (Bucks County); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Salary range $55,000–$58,500

Annual performance bonus

Health, dental, and vision insurance

401(k) with company match

Paid holidays and sick days

Job summary

Playtech is seeking a Training Specialist to design and deliver comprehensive training programs for new and current staff in our Pennsylvania operations.

You will train dealers and shufflers, evaluate performance, and maintain training materials to ensure high standards across shifts. The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a dynamic environment.

Qualifications

• Must be 21 years of age or older and able to obtain required licenses.
• At least one year of training-related experience is required.
• Gaming industry experience is preferred to support role-specific needs.
• Proficient with Microsoft Office and email communications.
• Ability to adapt teaching methods and use diverse formats.

Responsibilities

• Design and develop training programs based on organizational needs.
• Train new employees on game procedures, posture, and company standards.
• Develop evaluations and motivate employees to achieve knowledge goals.
• Monitor training progress and provide constructive feedback.
• Create, improve, and maintain training materials to ensure quality.
• Lead and motivate staff, coordinate with Operations Manager.

Skills

Training experience

Adult learning

Microsoft Office

Communication skills

Teaching methods

Time management

Conflict management

Feedback delivery

Organization

Detail-oriented

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Excel

Job description

PT Services (Delaware) LLC is part of Playtech, a global leader in online gaming software and services. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents the Playtech Live product, and our studios contain hundreds of state-of-the-art cameras that broadcast in premium HD quality. You will have an opportunity to join our international team in Pennsylvania.

• Adhere to Pennsylvania Gaming Control Board requirements and PT Services (Delaware) LLC regulations, policies, and procedures.
• Design and develop training programs based on the needs of the organization and its employees.
• Train new employees by providing practical skills and motivation encompassing proper game procedures, appropriate communication, proper dealing posture, body language, and related company standards.
• Develop training evaluations for new employees and successfully motivate them to acquire knowledge.
• Evaluate new employees' performance until they proceed to independent work and provide feedback regarding their performance.
• Implement and monitor individual and practical training for dealers and shufflers to reduce errors and improve overall job performance.
• Provide professional training to shift managers and maintain a high level of professional knowledge.
• Develop, improve, and maintain training materials to ensure the quality of training follows company standards.
• Lead, supervise, and motivate employees to achieve their objectives and improve performance.
• Inform the Operations Manager of any significant or special circumstances that require attention.
• Cooperate with the Operations Manager and administrative staff regarding employee training.
• Observe and review new employees' training progress.
• Retrain employees as needed to meet company performance standards.
• Organize and create new employees' photos and nicknames.
• Prepare and distribute diplomas to employees who successfully complete training.
• Assist employees with training-related questions.
• Prepare necessary reports and presentations at management's request.
• Perform additional duties as assigned by management.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent required; some college preferred.
• At least one year of training-related experience.
• At least one year of gaming-related experience.
• Basic computer skills, including Microsoft Office, email, and Excel.
• Knowledge of employee training and content-instruction methodologies.
• Ability to diversify teaching methods, formats, and technology.
• Strong cooperation skills and the ability to manage potential conflicts in challenging situations.
• Ability to maintain professional and clear communication with employees.
• Ability to teach and explain company policies and procedures.
• Ability to provide constructive feedback and supervise teamwork.
• Strong multitasking and decision-making skills.
• High accuracy and strong attention to detail.
• Strong organization, planning, and time-management skills.
• Ability to operate standard office equipment, including printers, copiers, and phones.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to work on different assignments simultaneously.
• Must be able to obtain and maintain a Pennsylvania Gaming License and West Virginia Casino Employee Registration, as required.
• Must be able to work an off shift as assigned and maintain a flexible schedule, including holidays, overtime, and weekends.
• Excellent knowledge of all games offered by the company and the ability to apply and explain the strategies and rules used in those games.

Compensation and Benefits

• Salary exempt proposed range of $55,000-$58,500 per year.
• Annual performance bonus.
• 10 paid holidays.
• 10 days off and 5 paid sick days.
• Medical, dental, and vision insurance.
• Life insurance and short- and long-term disability insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) with company match up to 4%.

Additional Information

If you need a reasonable accommodation or assistance during the application or hiring process, please contact Playtech US Human Resources at [e-mail]. Our team will be happy to help.

Playtech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, gender identity or expression, national origin, physical or mental disability, protected veteran status, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.