Live Dealer - 3PM-11PM Shift - Atlantic City, NJ

Playtech; Atlantic City (NJ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Vacation days

Sick time

401K – 4% match

Job summary

PT Services (New Jersey) LLC, part of Playtech Live, seeks a Live Dealer for a 3PM-11PM shift in Atlantic City, NJ. You will host and present games in a live streaming environment, delivering excellent guest service and maintaining professional demeanor.

Requirements include a high school diploma, 21+ years old, 1+ year of customer service, basic computer skills, and ability to obtain NJ gaming credentials. Compensation includes hourly pay with tips and benefits.

Qualifications

• High School Diploma or GED required.
• Must be 21 years of age or older.
• At least 1 year of customer service experience.
• Basic computer skills (MS Office, email, video chat).
• Ability to maintain professionalism in a fast-paced live stream environment.
• Must obtain New Jersey Gaming License and West Virginia Casino Employee Registration.

Responsibilities

• Present games in a live streaming environment while adhering to regulations and studio policies.
• Learn and apply rules of video stream games and follow table schedules.
• Communicate with players promptly and professionally via chat.
• Report risks or issues to the Pitboss or trainers and participate in ongoing training.
• Attend educational events and participate in promotions as required.

Skills

Customer service

Communication

Professional demeanor

Education

High School Diploma / GED

Tools

MS Office

Job description

Live Dealer - 3PM-11PM Shift - Atlantic City, NJ

• Full-time

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtechofferscutting-edge, value-added solutions to the industry’s leadinggamingoperators. Since Playtech's inception in 1999,ourapproach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Liveproduct,andourstudios contain hundreds of state-of-the-art cameras,broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in New Jersey!

As a Live Dealer, you will be responsible for hosting and presenting games for in a live streaming environment while creating a professional and exciting atmosphere for customers by providing an excellent guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies and procedures.
• Learn and fully understand and execute the rules of video stream games.
• Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring, and following the given table schedule, following the instructions of the Pit-bosses and Trainers.
• Follow and supervise the updates and amendments in the game leading procedures.
• Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
• Adhere to the company’s dress code and appearance standards.
• Professionally communicate and provide answers to players promptly for any game general questions according to chat policy.
• Immediately report to the Pitboss of any risks or committed mistakes, problems, and/or unusual activities in gaming studios and other companies’ premises.
• Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
• Participate in company promotions through marketing via photo and video shoots as required by management.
• Maintain professional and clear communication with players, management, and colleagues.
• Perform any additional duties as instructed by management.

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• High School Diploma / GED.
• Must be 21 years of age or older.
• At least 1 year of Customer Service Experience.
• Basic computer skills, including MS Office, email, video chat applications, etc.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced live streaming environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
• Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Maintain punctuality and attention to detail.
• Must be able to obtain a New Jersey Gaming License and a West Virginia Casino Employee Registration.

COMPENSATION & BENEFITS

• Pay Range: $18 - $23 per hour ($10 hourly base rate + $8 guaranteed tips + monthly performance bonus).Customer tips are unlimited
• Vacation Days: 5 days
• Sick Time: 5 days
• 401K – 4% match after 90 days of employment.

Physical Functions

• Prolonged sitting in counter-height chairs and tables
• Prolonged standing for up to 2 hours at a time.
• Ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3 feet away.
• Ability to engage and communicate with customers while on a live table.
• Ability to lift weights up to 15 lbs.
• Ability to walk without assistance within the gaming studio floor.
• Ability to present continuously on camera under high beam lighting without protective eyewear.

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at [e-mail] . Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration for employment equally without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.