IT Tech Support Technician

Playtech; Atlantic City (NJ); On-site; USD 66,125,000 - 77,146,000; Full time

Benefits offered by this job

401K – 4% match

Vacation days: 10

Sick time: 5 days

Yearly bonus

Job summary

Playtech PT Services (New Jersey) LLC, part of Playtech, seeks an IT Tech Support Technician to maintain, install and troubleshoot live studio equipment and computer systems for regulated gaming operations in New Jersey. Responsibilities include supporting streaming gear, networks, and user IT needs with an emphasis on reliability.

The role requires 21+ years old, basic IT experience, Windows knowledge, and ability to work nights/weekends. Competitive pay, annual bonus, and 401K are offered.

Qualifications

• Must be 21 years of age or older.
• Preferably, 1 year of previous IT and/or technical computer experience.
• Knowledge – Windows and Windows office related software installation and troubleshooting.
• Networking skills – ability to cooperate with people from diverse backgrounds.
• Ability to learn quickly and work independently.

Responsibilities

• Maintain, install and troubleshoot live studio equipment and IT systems.
• Provide technical support for video streaming equipment, data, optical and network systems.
• Install, administer, and troubleshoot computers, laptops and hardware as requested by management.
• Monitor information systems and advise manager on work completion and times.
• Respond to user calls and troubleshoot software problems.
• Prepare technical reports and documentation as requested.

Skills

Windows OS

Networking

Communications

Fast learner

Professional demeanor

Tools

Windows Office

IT hardware

Job description

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtechofferscutting-edge, value-added solutions to the industry’s leadinggamingoperators. Since Playtech's inception in 1999,ourapproach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Liveproduct,andourstudios contain hundreds of state-of-the-art cameras,broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in New Jersey!

AsanIT Tech Support Technician,youwill be responsible tomaintain,installand troubleshoot any live studio operationalequipment’sas well as computer systems and networks.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Must be able to adhereto a multi-state Gaming Commission Regulations, PT ServicesNew Jerseyregulations and live unit policies and procedures.

Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.

Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’sin accordance withthe specified procedures.

Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.

Monitoring information systems by diagnosing problems, solving themimmediatelyandadvisingthe direct manager about the work carried out and the execution times.

Respond to user calls and troubleshoots, and to diagnose and resolve software problems.

Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.

Provide a day-to-day technical support such as consultations and provision of services for users.

Make and save reports of any related documentation.

Eager to learn andparticipatewith new applications, software, and networking stocktaking.

Prepare necessary technical report when requested by the management.

Understand and use IT technical terminology andcomply withany regulatory enactments, standards, and provide technical documentation requirements.

Execute dutiesin accordance withthe standard IT service operating procedures.

Perform anyadditionalduties as instructed by management.

Qualifications

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

Must be 21 years of age or older

Preferably, 1 year ofpreviousIT and/or technical computer experience.

Knowledge – Windows and Windows office related software installation and troubleshooting

Networking skills – good cooperation skills,ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture

Communications skills – ability to clearly and unambiguously explain issues related to work, company'srulesand procedures.

Ability tomaintaina professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.

Ability to work a variety of shifts, including nights, weekends, and holidays.

Punctualityand attention to detail.

Ability to learn quickly and work independently.

Ability to understand and to use IT technical terminology.

Be able to wear assigned uniformsandmaintainprofessional appearance standards.

Must be able to obtain aNew JerseyGaming Licenseand West VirginiaCasino Employee

Pay Rate: $25

Yearly Bonus

Vacation Days:10days

Sick Time: 5 days

401K – 4% match

Additional Information

Physical Functions

Frequent standing and walking.

Bending, kneeling, stooping, crouching, squatting, and crawling to access equipment in various locations (e.g., under desks, behind servers).

Reaching, twisting, turning, climbing stairs, ladders, or potentially into and out of vehicles or elevated platforms.

Ability to lift and move objects, often ranging from 10 pounds regularly to50pounds.Occasionallyliftingheavier items, potentially up to 100 pounds, sometimes withassistanceorappropriate equipment.

Carrying and transporting materials and tools.

Frequent use of hands and fingers for tasks like typing, grasping, and manipulating tools and equipment.

Visual capacity for using computer equipment, reading manuals, and performing detailed work.

Working in various environments, such as live streamingfloorand any back of the house areas.