Live Collections Host

Museum of Play; City of Rochester (NY); Presencial; USD 21.000 - 34.000; Jornada completa

Descripción de la vacante

The Strong in Rochester, NY seeks a Live Collections Host to deliver frontline visitor service in our Dancing Wings Butterfly Garden and related live collections areas. You will welcome guests, answer questions, monitor safety, assist with garden functions, and help with data collection and daily maintenance while coordinating with staff.

This role requires flexibility in scheduling, good communication, and a commitment to our museum’s standards and mission.

Responsabilidades

• Perform hosting duties in the Dancing Wings Butterfly Garden. Facilitate guests’ admittance to and departure from the garden. In collaboration with other staff, observe and caution guests touring the garden to ensure the safety of both humans and animals.
• Provide a welcoming, friendly environment for guests and relay information according to established team and museum standards. Serve as an enthusiastic ambassador for the museum and actively work to educate guests and enhance their experiences.
• Help ensure that garden functions are consistently regulated.
• Effectively manage guests’ needs, questions, and expectations in a manner consistent with museum service goals. Provide information about animals, such as behavior, habitat, or facility activities.
• Demonstrate flexibility with scheduling to ensure the garden is properly staffed.
• Operate, monitor, and communicate via a two-way radio connecting various museum teams including guest services, security, environmental services, and public programs. The radio must always be worn when working.
• Introduce safety considerations, manage minor emergencies appropriately, and call for assistance as needed.
• Notify live collections team members of concerns regarding livestock, including concerns regarding husbandry, health, or similar.
• A willingness to perform corrective work when problems occur and follow recommended procedural changes to avoid such problems. Support team decisions, even if they conflict with personal opinions.
• Communicate with team members, both in person and via email, to share notable information, complete task sheets, and log information.
• Maintain an overall awareness and knowledge of the museum’s current mission, content, and procedures and of daily activities and programs as they affect museum visitation.
• Provide a workplace free from serious hazards and comply with standards, rules, and regulations issued internally and under the Occupational Safety and Health Act (OSHA). Regularly examine workplace conditions to make sure they conform to applicable OSHA standards.
• Provide positive guest experiences. Interact with colleagues and guests in a professional, respectful manner.
• Report to work on time, as scheduled.
• Participate in all required museum training.

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Live Collections Host

1 Attachments

The Strong has upstate New York’s only year-round indoor butterfly garden, as well as a coral reef aquarium and freshwater aquarium which are home to many different species of fish and invertebrates. The Live Collections Host is responsible for providing frontline exceptional visitor service in accordance with established team and museum standards. This includes interacting with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns, as well as to meet and exceed their expectations to provide an exceptional museum experience.

The Live Collections Host may also assist as needed with some day‑to‑care care and conservation of animals and plants in the collection, cleaning all live collections areas, and ensuring compliance with all relevant regulatory bodies.

All museum staff are expected to cooperate with one another in furthering the museum’s general objectives and in completing museum projects. Similarly, all staff consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards and demonstrate loyalty to the museum in all public contacts. Guests and colleagues deserve our best efforts every day.

The specifications described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform hosting duties in the Dancing Wings Butterfly Garden. Facilitate guests’ admittance to and departure from the garden. In collaboration with other staff, observe and caution guests touring the garden to ensure the safety of both humans and animals.
• Provide a welcoming, friendly environment for guests and relay information according to established team and museum standards. Serve as an enthusiastic ambassador for the museum and actively work to educate guests and enhance their experiences.
• Help ensure that garden functions are consistently regulated.
• Effectively manage guests’ needs, questions, and expectations in a manner consistent with museum service goals. Provide information about animals, such as behavior, habitat, or facility activities.
• Demonstrate flexibility with scheduling to ensure the garden is properly staffed.
• Operate, monitor, and communicate via a two-way radio connecting various museum teams including guest services, security, environmental services, and public programs. The radio must always be worn when working.
• Introduce safety considerations, manage minor emergencies appropriately, and call for assistance as needed.
• Notify live collections team members of concerns regarding livestock, including concerns regarding husbandry, health, or similar.
• A willingness to perform corrective work when problems occur and follow recommended procedural changes to avoid such problems. Support team decisions, even if they conflict with personal opinions.
• Communicate with team members, both in person and via email, to share notable information, complete task sheets, and log information.
• Maintain an overall awareness and knowledge of the museum’s current mission, content, and procedures and of daily activities and programs as they affect museum visitation.
• Provide a workplace free from serious hazards and comply with standards, rules, and regulations issued internally and under the Occupational Safety and Health Act (OSHA). Regularly examine workplace conditions to make sure they conform to applicable OSHA standards.
• Provide positive guest experiences. Interact with colleagues and guests in a professional, respectful manner.
• Report to work on time, as scheduled.
• Participate in all required museum training.

Additional Responsibilities

• Participate in some butterfly and pupae data collection in accordance with USDA regulations and museum standards.
• Participate in the organization, cleaning, and disinfection of all areas that the live collections team maintains, including the butterfly garden, greenhouse, chrysalis cases, laboratory, and adjoining hallways. Prepare and clean the public viewing areas for the butterfly garden, and other live collections displays.

Pre-Employment Requirements

Must consent to and pass a drug screen and criminal background check as condition of employment.

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Within reason, duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Employees are expected to accept reasonable assignments whether or not they are specifically included in this position description.

Equal Opportunity Statement

The Strong is an equal opportunity employer. It is the policy of The Strong to provide equal employment opportunity to all persons without regard to gender, gender identity, gender expression, sexual orientation, age, race, color, religion, national origin, disability, military, or marital status. This policy of nondiscrimination applies to all aspects of the employment relationship, including but not limited to recruitment, selection, advancement, compensation, benefits, layoff, recall, transfer, and termination.

Preference for Friday 3:00 p.m. to 8:00 p.m. and Sunday 12:00 p.m. to 5:00 p.m.