Full-Time Guest Services Host

The-Strong-National-Museum-of-Play-1; City of Rochester (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

The Strong National Museum of Play in Rochester, NY is seeking an Environmental Specialist to perform janitorial tasks, support event setup and takedown, and maintain a welcoming environment for guests.

The role requires reliability, attention to detail, and the ability to interact positively with guests and team members. Physical duties include stairs, lifting up to 40 pounds, and following safety procedures.

Qualifications

• High school diploma, GED, or CDOS credential preferred.
• Experience in janitorial, housekeeping, custodial, customer service, or related position.
• Must be dependable, possess a strong work ethic, and be willing to learn.
• Ability to positively interact with museum guests and team members.
• Ability to walk three (3) flights of stairs, bend, stoop, kneel, and crouch.
• Ability to lift, move, carry, push or pull weight up to 40 pounds.
• Ability to communicate both orally and in writing, understand and follow standard operating procedures and to exercise sound judgment in decision-making.

Responsibilities

• Adhering to the museum’s philosophy of outstanding guest service and maintaining a positive image.
• Report to work on time, as scheduled.
• Wear a clean and proper uniform.
• Complete assigned duties using job cards and related documentation.
• Maintain cleanliness of the museum according to standards (vacuuming, cleaning furniture, walls, carpets, baseboards, glass, handrails, etc.).
• Collect and dispose of trash, clean and supply restrooms, mop and wax floors as assigned.
• Respond to radio calls for cleaning requests and address spills or accidents.
• Move heavy furniture, equipment, or supplies.
• Ensure a workplace free from hazards and comply with OSHA standards.
• Follow procedures to uphold safety, maintain tools and equipment.
• Assist in setup and takedown of facility rentals, events, and public programs, including chairs and tables movement.
• Notify Facilities about repairs outside the environmental services scope.
• Attend environmental services team meetings and other planned meetings.

Skills

Strong work ethic

Attention to detail

Interpersonal with guests

Communication skills

Education

High school diploma, GED, or CDOS credential preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

1 Attachments

3 days ago Requisition ID: 1370

The Strong welcomes hundreds, and sometimes thousands, of guests each day as one of the most popular attractions in upstate New York. The environmental specialist is responsible for various janitorial duties to help maintain an attractive, clean, and welcoming environment for our guests. This role participates in general cleaning and maintenance, the set-up and take-down of museum events, and in producing a positive image of the museum.

This position requires a strong work ethic and attention to detail.

All museum staff are expected to cooperate with one another in furthering the museum’s general objectives and in completing museum projects. Similarly, all staff consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards and demonstrate a loyalty to the museum in all public contacts. Guests and colleagues deserve our best efforts every day.

Qualifications:

• High school diploma, GED, or CDOS credential preferred. Relevant work experience may be considered in lieu of educational requirements.
• Experience in a janitorial, housekeeping, custodial, customer service, or related position.
• Must be dependable, possess a strong work ethic, and be willing to learn.
• Ability to positively interact with museum guests and team members.
• Ability to walk three (3) flights of stairs, bend, stoop, kneel, and crouch.
• Ability to lift, move, carry, push or pull weight up to 40 pounds.
• Ability to communicate both orally and in writing, understand and follow standard operating procedures and to exercise sound judgment in decision-making.

Work is performed primarily indoors throughout the entire museum. Some occasional outdoor work may be required to clean up spills or other accidents that occur. The noise level in the environment is usually moderate to high. The noise level may be more significant when operating various cleaning equipment.

While performing the duties of the job, the employee may be exposed to noise, cold, heat, dirt, inclement weather, bodily fluids, general cleaning substances, and minor hazards. Safety gear must be worn when appropriate.

Pre-Employment Requirements:

Must consent to and pass a drug screen, physical examination, and background check as conditions of employment.

The Strong welcomes hundreds, and sometimes thousands, of guests each day as one of the most popular attractions in upstate New York. The environmental specialist is responsible for various janitorial duties to help maintain an attractive, clean, and welcoming environment for our guests. This role participates in general cleaning and maintenance, the set-up and take-down of museum events, and in producing a positive image of the museum.

This position requires a strong work ethic and attention to detail.

All museum staff are expected to cooperate with one another in furthering the museum’s general objectives and in completing museum projects. Similarly, all staff consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards and demonstrate a loyalty to the museum in all public contacts. Guests and colleagues deserve our best efforts every day.

Essential Duties:

• Adhering to the museum’s philosophy of outstanding guest service, maintain an appropriate relationship with museum staff and guests while fostering a positive image of the museum.
• Report to work on time, as scheduled.
• Wear a clean and proper uniform.
• Successfully perform assigned duties using job cards and accurately complete related documentation.
• Maintain cleanliness of museum according to museum standards, including, but not limited to vacuuming assigned areas; cleaning furniture, walls, carpets, baseboards, glass, plexi, and handrails throughout the museum; collecting and disposing of all trash; cleaning and supplying restrooms; and mopping and waxing floors as assigned.
• Respond to radio calls for various cleaning requests. Clean areas following spills or bodily functions that occur inside the building or on museum grounds.
• Move heavy furniture, equipment, or supplies.
• Provide a workplace free from serious recognized hazards and comply with standards, rules and regulations issued under the Occupational Safety and Health Act (OSHA). Examine workplace conditions to make sure they conform to applicable OSHA standards.
• Follow operating procedures to uphold safety and health requirements. Have access to and use safe tools and equipment and properly maintain this equipment.
• Assist in the setup and takedown of facility rentals, museum events, and public programs activities, including the setup, arrangement, or movement of chairs and tables, as assigned.
• Notify Facilities concerning the need for facility repairs outside the purview of the environmental services team by utilizing the Facilities helpdesk.
• Attend and participate in environmental services team meetings and other meetings, as assigned.

Qualifications:

• High school diploma, GED, or CDOS credential preferred. Relevant work experience may be considered in lieu of educational requirements.
• Experience in a janitorial, housekeeping, custodial, customer service, or related position.
• Must be dependable, possess a strong work ethic, and be willing to learn.
• Ability to positively interact with museum guests and team members.
• Ability to walk three (3) flights of stairs, bend, stoop, kneel, and crouch.
• Ability to lift, move, carry, push or pull weight up to 40 pounds.
• Ability to communicate both orally and in writing, understand and follow standard operating procedures and to exercise sound judgment in decision-making.

Work Environment:

Work is performed primarily indoors throughout the entire museum. Some occasional outdoor work may be required to clean up spills or other accidents that occur. The noise level in the environment is usually moderate to high. The noise level may be more significant when operating various cleaning equipment.

While performing the duties of the job, the employee may be exposed to noise, cold, heat, dirt, inclement weather, bodily fluids, general cleaning substances, and minor hazards. Safety gear must be worn when appropriate.

Pre-Employment Requirements:

Must consent to and pass a drug screen, physical examination, and background check as conditions of employment.

Friday through Sunday 3:00 p.m. to 11:00 p.m..