Live Chat Support Specialist

Sky Health Care Management; Kansas City (KS); Remote; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via live chat and messaging platforms. You will answer inquiries, provide product information, and resolve issues to ensure a positive experience.

The role may be performed onsite or remotely, with emphasis on clear written communication, accuracy, and timely responses while protecting customer information. Strong written communication, attention to detail, and the ability to multitask are essential.

Qualifications

• Must have strong written communication and reading comprehension.
• Good typing speed, spelling, grammar, and attention to detail.
• Experience with chat support or customer service is a plus but not required.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Written communication

Reading comprehension

Typing speed

Multitasking

Time management

Customer service

Privacy compliance

Education

High school diploma or equivalent

Tools

Live chat platforms

CRM systems

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via live chat and messaging platforms. You will answer inquiries, provide product information, and resolve issues to ensure a positive experience.

The role may be performed onsite or remotely, with emphasis on clear written communication, accuracy, and timely responses while protecting customer information. Strong written communication, attention to detail, and the ability to multitask are essential.