Live Chat Support Specialist

Paper and Ink Printing; Hayward (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Paper and Ink Printing is hiring for a live chat customer service role. You will engage with customers, answer questions, and resolve issues while providing accurate information about products and services.

The role emphasizes professionalism, empathy, and efficient communications. Ideal candidates have proven live chat customer service experience, strong written communication, and familiarity with CRM software.

Qualifications

• Proven experience in a customer service role, preferably in a live chat environment.
• Excellent written communication skills with a keen attention to detail.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Familiarity with CRM software is an advantage.

Responsibilities

• Engage with customers via live chat to answer questions and resolve issues.
• Provide accurate information about products and services offered by the company.
• Maintain a high level of professionalism and empathy in all interactions.
• Utilise customer relationship management (CRM) tools to track conversations and follow up on outstanding issues.
• Collaborate with team members to improve the customer experience and share best practices.

Skills

Customer service experience

Written communication

Problem solving

Time management

CRM familiarity

Tools

CRM software

Job description

Join our dynamic team at Paper and Ink Printing as we seek a dedicated individual to provide exceptional support to our customers through live chat. In this position, you will play a vital role in ensuring customer satisfaction while resolving inquiries efficiently and effectively.

Key Responsibilities

• Engage with customers via live chat to answer questions and resolve issues.
• Provide accurate information about products and services offered by the company.
• Maintain a high level of professionalism and empathy in all interactions.
• Utilise customer relationship management (CRM) tools to track conversations and follow up on outstanding issues.
• Collaborate with team members to improve the customer experience and share best practices.

Requirements

• Proven experience in a customer service role, preferably in a live chat environment.
• Excellent written communication skills with a keen attention to detail.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Familiarity with CRM software is an advantage.

Nice to have

• Experience in the printing or creative industry.
• Knowledge of multiple languages is a plus.
• Previous experience in remote working environments.