Customer Service Representative

Ultimate Image Printing; Santa Ana (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive Hourly Base Rate

Health Care Plan

Retirement Plan

Paid Time Off

Training & Development

Job summary

Artbeat Studios in Orange County, CA is seeking a driven Customer Service Representative to manage day-to-day client communications, order workflows, and provide expert e-commerce support for artists and photographers.

You will work with Shopify, RingCentral, and Crisp to resolve inquiries, process orders, and collaborate with production teams to deliver high-quality prints on time.

Qualifications

• 2–3 years of proven customer service experience in e-commerce, printing, or creative production.
• Experience supporting artists and photographers with order management and inquiries.
• Ability to explain technical print details clearly to clients.

Responsibilities

• Manage the full customer service cycle via phone, live chat, and email.
• Consult with clients on file prep, aspect ratios, and print mediums.
• Process and track orders in Shopify, including refunds and holds.
• Collaborate with production teams to ensure timely delivery of projects.
• Resolve shipping and order issues to maintain customer satisfaction.

Skills

Communication

Organization

Problem solving

Tools

Shopify

Crisp

RingCentral

Job description

Artbeat Studios is a fast-paced, rapidly growing company specializing in premium fine art, HD metal, acrylic, canvas, and paper printing. We are passionate about quality and innovation, and we are looking for a driven, high-performing Customer Service Representative to join our team.

We are seeking a customer-oriented professional with a deep understanding of e-commerce support and order management. The ideal candidate will be responsible for managing day-to-day client communications, navigating order workflows, and delivering exceptional support to a diverse range of artists and photographers. If you are a proactive problem-solver with a proven track record in e-commerce customer service, we want to hear from you.

Key Responsibilities:

• Manage the full customer service cycle, handling inbound inquiries via phone, live chat, and email using RingCentral and Crisp.

• Consult with clients to understand their fine art printing needs, providing expert recommendations on file preparation, aspect ratios, and print mediums.

• Process and track orders within Shopify, handling tracking inquiries, order modifications, holds, and refunds accurately.

• Collaborate with the production and prepress design teams to ensure technical image specifications are met and custom projects are delivered on time.

• Resolve customer complaints and shipping transit issues gracefully to maintain our 100% Happiness Satisfaction Guarantee.

• Stay current on our expanding product catalog, print finishes, and internal production timelines.

Qualifications:

• Experience: Minimum of 2–3 years of proven customer service experience specifically within an e-commerce, printing, or creative production environment.

• Tools: Deep understanding of Shopify order management, unified helpdesk platforms like Crisp, and VoIP phone systems like RingCentral.

• Communication: Exceptional verbal and written communication skills with the ability to convey technical print details clearly to creative clients.

• Organization: Strong multi-tasking skills and the ability to handle multiple chat conversations, emails, and phone calls simultaneously.

• Problem-Solving: Self-motivated with an empathetic mindset and the ability to resolve order issues calmly in a fast-paced environment.

Preferred Skills:

• A background, training, or personal interest in photography, graphic design, or fine arts.

• Familiarity with digital workflow tools and print-on-demand or commercial dropshipping processes.

• Strong local networks or familiarity with the Orange County/Southern California creative community.

Why Join Us:

This is an excellent opportunity for a dedicated support professional who thrives in a dynamic environment and wants to play a key role in the growth of a leading fine art production facility. If you are an empathetic thinker with a solutions-oriented approach who excels in a fast-paced market, we'd love to see what you can bring to the team!

Benefits:

• Competitive Hourly Base Rate.

• Health Care Plan (Medical, Dental).

• Retirement Plan (401k, IRA).

• Paid Time Off (Vacation, Sick & Public Holidays).

• Training & Development.