Live Chat Specialist - Customer Support & Growth

Sullivan Solutions; Dublin (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and holidays

Career development and advancement opportunities

Fun and collaborative work environment

Job summary

Sullivan Solutions in Dublin, Ohio is looking for a dedicated Live Chat Agent to join our team. The ideal candidate will provide exceptional customer experiences through online chat interactions, handling inquiries and resolving issues effectively.

This full-time position offers a competitive salary, comprehensive health benefits, a 401(k) plan with company match, and opportunities for career development in a fun and collaborative work environment.

Qualifications

• Previous customer service experience, preferably in a call center or online chat environment.
• Proficient in computer and typing skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries and concerns through online chat in a timely manner.
• Provide accurate and helpful information regarding products and services.
• Troubleshoot and resolve customer issues and complaints.

Skills

Excellent communication skills

Strong problem-solving abilities

Multitasking

Customer service principles knowledge

Education

High school diploma or equivalent

Job description

Sullivan Solutions in Dublin, Ohio is looking for a dedicated Live Chat Agent to join our team. The ideal candidate will provide exceptional customer experiences through online chat interactions, handling inquiries and resolving issues effectively.

This full-time position offers a competitive salary, comprehensive health benefits, a 401(k) plan with company match, and opportunities for career development in a fun and collaborative work environment.