Live Chat Agent

Sullivan Solutions; Dublin (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and holidays

Career development and advancement opportunities

Fun and collaborative work environment

Job summary

Sullivan Solutions in Dublin, Ohio is looking for a dedicated Live Chat Agent to join our team. The ideal candidate will provide exceptional customer experiences through online chat interactions, handling inquiries and resolving issues effectively.

This full-time position offers a competitive salary, comprehensive health benefits, a 401(k) plan with company match, and opportunities for career development in a fun and collaborative work environment.

Qualifications

• Previous customer service experience, preferably in a call center or online chat environment.
• Proficient in computer and typing skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries and concerns through online chat in a timely manner.
• Provide accurate and helpful information regarding products and services.
• Troubleshoot and resolve customer issues and complaints.

Skills

Excellent communication skills

Strong problem-solving abilities

Multitasking

Customer service principles knowledge

Education

High school diploma or equivalent

Job description

Company Overview

Sullivan Solutions LLC is a leading provider of customer service solutions for businesses in various industries. Our team is dedicated to delivering exceptional customer experiences through our innovative and personalized approach. We are currently seeking a Live Chat Agent to join our team in Dublin, Ohio.

Position Overview

Position: Live Chat Agent. Hours: Monday‑Friday, 9am‑5pm. As a Live Chat Agent, you will be responsible for providing excellent customer service through online chat interactions. You will be the first point of contact for customers seeking assistance and will resolve their inquiries in a timely and professional manner. This is a full‑time position, Monday through Friday, from 9am to 5pm.

Key Responsibilities

• Respond to customer inquiries and concerns through online chat in a timely and professional manner
• Provide accurate and helpful information to customers regarding products, services, and company policies
• Troubleshoot and resolve customer issues and complaints
• Collaborate with other team members to ensure consistent and efficient customer service
• Maintain a positive and professional attitude at all times
• Meet and exceed performance goals and targets set by the company

Qualifications

• High school diploma or equivalent
• Previous customer service experience, preferably in a call center or online chat environment
• Excellent communication skills, both written and verbal
• Strong problem‑solving and decision‑making abilities
• Ability to multitask and work in a fast‑paced environment
• Proficient in computer and typing skills
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Fun and collaborative work environment

How to Apply

If you are a customer service‑oriented individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic team as a Live Chat Agent and be a part of providing exceptional customer experiences.