Live Broadcast Operations Lead (Overwatch)

Creative Technology UK; Stamford (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

NEP Group Inc. in Stamford, CT is seeking a seasoned Broadcast Overwatch Specialist to oversee live broadcast systems at MLS facilities, ensuring uptime, quality, and rapid incident response.

You will lead on-site Technical Managers, coordinate cross-functional teams, and serve as the primary client liaison. The role requires 5+ years in television production technology with progressive leadership, strong technical knowledge, and travel to NEP events.

Qualifications

• 5+ years of experience working in television production technology with progressive managerial responsibility.
• Supervisory experience required; including project coordination, sales support, and other related activity.
• Ability to interface with clients and provide a high level of service and support.
• Must reside in or be willing to relocate to Stamford, Connecticut.
• Valid US Passport is required.
• Must be willing and able to travel to NEP’s events as scheduled.

Responsibilities

• Manage and provide leadership to on-site Technical Managers, ensuring operational consistency, technical readiness, and staffing coordination.
• Monitor live broadcast operations, transmission systems, and supporting infrastructure to identify, assess, and respond to issues.
• Serve as the primary operational point of contact during live events, coordinating technical teams, engineering, production, and external partners as required.
• Act as the primary point of contact for client communications, providing operational updates, communicating service impacts, coordinating incident response, and ensuring timely resolution of client concerns.
• Support the REMI team check-in process, verifying connectivity, equipment readiness, staffing, communication paths, and operational preparedness prior to live productions.
• Quickly lead incident response activities, including issue identification, escalation, communication, resolution tracking, and post-incident reporting.
• Work closely with the Broadcast Overwatch Manager to develop and maintain standard operating procedures (SOPs), incident response plans.
• Maintain documentation, schematics, and as-built drawings.
• Coordinate with NEP datacenter engineers and remote engineers to integrate systems, troubleshoot issues, and optimize live broadcast infrastructure.
• Collaborate with client staff and external vendors to coordinate equipment, workflows, and technical requirements.
• Complete technical reports to ensure equipment needs/issues are met and resolved.
• Coordinate equipment needs by working closely with clients, operators, and managers.

Job description

NEP Group Inc. in Stamford, CT is seeking a seasoned Broadcast Overwatch Specialist to oversee live broadcast systems at MLS facilities, ensuring uptime, quality, and rapid incident response.

You will lead on-site Technical Managers, coordinate cross-functional teams, and serve as the primary client liaison. The role requires 5+ years in television production technology with progressive leadership, strong technical knowledge, and travel to NEP events.