Lead, Live Broadcast Operations

Creative Technology UK; Stamford (CT); On-site; USD 120,000 - 170,000; Full time

Job summary

NEP Group Inc. in Stamford, CT seeks a Broadcast Overwatch Manager to oversee live broadcast systems and services across MLS facilities.

You will ensure uptime, quality, and rapid incident response, coordinating engineering, production, and client communications during events. Role requires 10+ years in television production technology with leadership experience, supervisory responsibilities, and willingness to travel to NEP events.

Qualifications

• Must reside in Stamford, CT or be willing to relocate.
• 10+ years of experience in television production technology with progressive managerial responsibility.
• Supervisory experience required, including project coordination and staff management.
• Ability to interface with clients and provide high-level service.
• Willingness to travel to NEP events as scheduled.

Responsibilities

• Manage the technical direction and future plans with MLS, through collaboration with the MLS team.
• Monitor live broadcast operations, transmission systems, and supporting infrastructure to identify and respond to issues.
• Serve as the primary operational point of contact during live events, coordinating technical teams and external partners as required.
• Act as the primary point of contact for client communications, providing operational updates and coordinating incident response.
• Mentor Overwatch personnel, ensuring staffing, training, and performance management.
• Lead incident response activities, including issue identification, escalation, and post-incident reporting.
• Develop and maintain SOPs and incident response plans.
• Maintain documentation, schematics, and as-built drawings.
• Coordinate with NEP datacenter engineers and remote engineers to integrate systems and troubleshoot issues.
• Collaborate with client staff and external vendors to coordinate equipment and workflows.

Skills

Leadership

Incident management

Client relations

Travel readiness

Broadcast technology knowledge

Education

Engineering/Technical degree

Job description

NEP Group Inc. in Stamford, CT seeks a Broadcast Overwatch Manager to oversee live broadcast systems and services across MLS facilities.

You will ensure uptime, quality, and rapid incident response, coordinating engineering, production, and client communications during events. Role requires 10+ years in television production technology with leadership experience, supervisory responsibilities, and willingness to travel to NEP events.