Live Broadcast Operations Manager

NEP Group, Inc.; Stamford (CT); On-site; USD 140,000 - 190,000; Full time

Job summary

NEP Group, Inc. seeks an experienced Broadcast Overwatch Manager to oversee live broadcast operations at the MLS facilities in Stamford, Connecticut, ensuring uptime, quality, and rapid incident response.

You will lead engineering and operations, act as the client liaison, coordinate multiple teams, and mentor Overwatch staff while maintaining SOPs and incident reports. This role requires 10+ years in TV production tech with management experience and travel willingness.

Qualifications

• 10+ years of experience working in television production technology with progressive managerial responsibility.
• Strong knowledge of technology, equipment, facilities, and production for major networks.
• Supervisory experience including project coordination and staff mentoring.
• Willingness to relocate or reside in Stamford, CT; travel required.
• Valid US passport required.

Responsibilities

• Manage the technical direction and future plans with MLS, through collaboration with the MLS team.
• Monitor live broadcast operations, transmission systems, and supporting infrastructure to identify, assess, and respond to issues.
• Serve as the primary operational point of contact during live events, coordinating technical teams, engineering, production, and external partners as required.
• Act as the primary point of contact for client communications, providing operational updates and coordinating incident response.
• Mentor Overwatch personnel, ensuring staffing, training, and performance management.
• Lead incident response activities, including issue identification, escalation, and post-incident reporting.
• Develop and maintain SOPs and incident response plans.
• Maintain documentation, schematics, and as-built drawings.
• Coordinate with NEP datacenter engineers and remote engineers to integrate systems and optimize live broadcast infrastructure.
• Collaborate with client staff and external vendors to coordinate equipment, workflows, and technical requirements.
• Complete technical reports for every event to ensure needs are met and issues resolved.
• Coordinate equipment needs by working with clients, operators, and managers.

Skills

Leadership

Client service

Television tech

Incident management

Travel readiness

Education

Engineering degree

Electronics background

Job description

NEP Group, Inc. seeks an experienced Broadcast Overwatch Manager to oversee live broadcast operations at the MLS facilities in Stamford, Connecticut, ensuring uptime, quality, and rapid incident response.

You will lead engineering and operations, act as the client liaison, coordinate multiple teams, and mentor Overwatch staff while maintaining SOPs and incident reports. This role requires 10+ years in TV production tech with management experience and travel willingness.