Litigation Operations Support Analyst-Subpoena Processing

Bank of America; Phoenix (AZ); On-site; USD 65,000 - 80,000; Full time

Job summary

Bank of America seeks a detail-oriented professional to support the Legal Order operations team. You will review and log complex legal documents, process subpoenas, and ensure compliance with state and federal laws, including the Right to Financial Privacy Act.

The role requires navigating multiple systems to retrieve responsive documents and communicating with law enforcement and attorneys. This is an in-office, 1st shift role in the United States with a 40-hour work week.

Qualifications

• Minimum of 1 year experience in portfolio management, legal, mortgage and/or finance.
• Demonstrated ability to research, identify, and retrieve responsive documents across banking products and platforms.
• Excellent written and verbal communication skills with ability to tailor messages to diverse audiences.
• Strong attention to detail with proven ability to deliver accurate work within deadlines.
• Strong analytical, problem-solving, and decision-making skills using available resources.
• Proven ability to adapt to changing priorities and manage multiple projects.
• Self-motivated with ability to work independently and with minimal supervision.

Responsibilities

• Processes third party subpoenas served on the bank for both civil and criminal matters
• Review complex legal documents and log key information into case management system for bank records responsive to the subpoena
• Review of documents includes applying state and federal laws to ensure proper service, customer notification, and compliance with privacy acts
• Navigate dozens of systems to research and acquire responsive documents
• Interact with Law Enforcement, agencies, and attorneys to negotiate scope and deadlines
• Maintain a large caseload with multiple moving parts through strong organizational skills
• Accurately interpret legal documents and manage caseload effectively
• Submit timely accurate responses to legal matters and communicate with external third parties

Skills

Attention to Detail

Organizational Effectiveness

Research

Analytical Thinking

Business Acumen

Interpret Relevant Laws, Rules, andReg

Pipeline Management

Risk Management

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling moderately complex legal documents; knowledge of a subset of documents necessary to provide thorough responses on behalf of the bank to 3rd parties. Key responsibilities include interpretation, sound judgment, informed decisions, restricting accounts, and compliance with state, federal requirements and privacy laws. Job expectations include maintaining caseload and adherence to production, quality requirements and required deadlines.

Line of Business Job Description

Legal Order operations is an area with significant legal and reputational risk that processes third party levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity, as well as subpoenas served on the bank for both civil and criminal matters.

Responsibilities

• Processes third party subpoenas served on the bank for both civil and criminal matters


• Review complex legal documents and log key information into case management system for bank records responsive to the subpoena.


• Review of documents includes ability to apply state and federal laws to maintain compliance with proper service, customer notification requirements, and compliance with Right to Financial Privacy Act


• Role requires ability to navigate dozens of systems to research and acquire responsive documents.


• Interaction with Law Enforcement, agencies, and attorneys to negotiate scope, court appearances, and reasonable due dates for delivery.


• Advanced organizational skills to maintain a large caseload of case with multiple moving parts.


• Accurately interprets legal documents


• Manages Caseload effectively


• Submits timely accurate responses to legal matters


• Communicates effectively with external third parties


• Makes decisions with minimal support

Required Qualifications

• Minimum of 1 year experience in portfolio management, legal, mortgage and/or finance.


• Demonstrated ability to research, identify, and retrieve responsive documents across a variety of banking products, systems, and platforms.


• Excellent written and verbal communication skills, including the ability to tailor communications to diverse audiences, actively listen, and provide timely follow-up and status updates.


• Strong attention to detail with a proven track record of delivering accurate and complete work product within required deadlines


• Strong analytical, problem-solving, and decision-making skills, with the ability to leverage research, past experience, and available resources to develop effective solutions.


• Proven ability to adapt to changing priorities, manage multiple projects simultaneously, and embrace new processes that improve efficiency and effectiveness.


• Self-motivated with a demonstrated ability to work independently, exercise sound judgment, and require minimal supervision while maintaining a collaborative team mindset.


• Professional demeanor with a strong client-service orientation, demonstrating patience, composure, and professionalism when handling sensitive or complex matters.

Skills

• Attention to Detail


• Organizational Effectiveness


• Research


• Analytical Thinking


• Business Acumen


• Interpret Relevant Laws, Rules, and Regulations


• Pipeline Management


• Risk Management

Shift

1st shift (United States of America)

Hours Per Week

40