Customer Service Representative - French and English (Interim)

Catawiki; United States; Hybrid; USD 20,557 - 26,267; Full time

Benefits offered by this job

Health Insurance (including dental)

Work-From-Home Allowance

Commuting covered by employer

Catavoucher joining

Catavoucher on birthday

Extra day off for personal passion

Job summary

Catawiki is seeking an interim Customer Service Specialist to handle disputes and queries across chat, email, phone and social channels. You will mediate between buyers and sellers, resolve issues promptly, and contribute to a superior customer experience through collaboration with Sales and Experts.

Based in Lisbon, this 7-month fixed‑term contract requires 40 hours/week in a hybrid setup; travel/relocation may be needed.

Qualifications

• 1 to 4years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing skills in French and English; strong communication skills.
• Strong analytical and critical thinking skills.

Responsibilities

• Handle disputes and inquiries across chat, email, phone and social channels.
• Mediate between buyer and seller to find workable solutions.
• Ensure timely and correct resolution of customer queries; provide feedback for service improvements.
• Collaborate with Sales, Experts and other departments to improve customer experience.

Skills

French

English

Customer service

Content moderation

Live channels

Communication skills

Analytical thinking

Job description

Overview

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in‑house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale‑up, we proudly live by three core values: Taking ownership and driving impact, Being open to change and feedback, Being passionate about our mission and our customers.

Role Overview

This position is for an interim fixed‑term 7‑month contract (starting September2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you will engage and delight our broad variety of customers—Sellers and Buyers—by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved correctly and in a timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. Your work will help keep customers returning to our platform, directly contributing to business growth. You will also collaborate closely with Sales, Experts, and other departments, providing valuable feedback for improving our services and overall Customer Experience.

Who you are

You are motivated by providing delight to our customers, can communicate clearly, and consider excellent customer support your main goal. You will do your utmost to find fitting solutions to all problems in a patient and empathetic way. Additionally, you possess:

• 1 to 4years of direct experience in Customer Service or Content Moderation, with experience in Live Channels highly valued.
• Professional speaking and writing skills in French and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer‑service or customer‑related role (hospitality, tourism, retail, call‑centre, etc.).
• Ability to quickly switch between various customer channels, such as phone and e‑mail communications.
• Ability to positively interact with your team and other departments.
• Availability to work 40hours per week and willingness to commute to our Lisbon office, working in the office at least 2 days per week.
• Flexibility to work at least 2 weekends a month and on some public holidays.
• Residence in Lisbon, Portugal, or willingness to relocate.

Compensation and Benefits

• Competitive Annual Gross Base Salary of €18,000‑€23,000, depending on level, competencies, and overall experience.
• Health Insurance from day one (including dental coverage), with access to multiple hospitals, clinics and a vast wellness network.
• Work‑From‑Home Allowance to help with monthly household bills.
• Commuting between home and our office covered by Catawiki.
• Modern Office right in the centre of Lisbon.
• A €100 Catavoucher upon joining, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. Additional leave may be offered for key work anniversaries and important life events.

Why You’ll Love Working With Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes.
• Be part of a passionate, diverse team of 800+ Catawikians representing 60+ nationalities, including an inclusive and queer‑friendly environment.
• Celebrate life’s moments—receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”.

Our Offices and Way of Working

Our offices in Amsterdam, Paris and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid set‑up, combining office‑based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office‑based.

Application

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you are excited about this role but do not meet every requirement, we still encourage you to apply anyway. You may be the right candidate for this or other roles.