Liquor Store Sales Lead - Customer Experience & Ops

Gopuff Becomes First Instant Commerce Company; Boca Raton (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Employee discount & FAM membership

Vacation and sick leave

Employee assistance program

Job summary

Gopuff seeks a rockstar, self-starting individual to lead a start-up Retail Operation as a Liquor Store Associate. You will run a customer-facing retail location with support from a strong central team, delivering an exceptional customer experience and driving sales.

You will build a sales-focused culture, manage store appearance, and coach team members to meet brand standards. This role requires flexibility, reliability, and physical capability.

Qualifications

• 2-3 years of retail sales, customer service, or hospitality management experience.
• Experience on a sales-focused team and creating a sales culture/environment.
• 21 years of age or older.
• Effective oral and written communication skills.
• Ability to work a flexible schedule as business requires.
• Lift up to 49 lbs.

Responsibilities

• Assist with general operations according to company policies and procedures.
• Build and maintain a sales and service culture focused on customer experience, brand awareness, and loyalty.
• Ownership of overall store appearance in accordance with marketing and merchandising guidelines.
• Ensure visual presentation guidelines are maintained, including signage and pricing.
• Maintain store inventory levels and safety standards; ensure asset protection.
• Participate in product knowledge training and implement in-store through team coaching.
• Effectively use company information, tools, and systems to meet customer and team member needs.
• Drive retail sales, margin, and company metrics.

Skills

Retail sales

Customer service

Hospitality management

Team player

Flexibility

Communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

Gopuff seeks a rockstar, self-starting individual to lead a start-up Retail Operation as a Liquor Store Associate. You will run a customer-facing retail location with support from a strong central team, delivering an exceptional customer experience and driving sales.

You will build a sales-focused culture, manage store appearance, and coach team members to meet brand standards. This role requires flexibility, reliability, and physical capability.