Liquor Store Associate

The Winn-Dixie Company; South Pasadena (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

The Winn-Dixie Company is seeking a dedicated team member in South Pasadena, Florida to enhance customer confidence and loyalty through excellent service and adherence to compliance regulations. The successful candidate will ensure a friendly shopping atmosphere while managing customer interactions and operational excellence.

Responsibilities include checking customer identifications for age verification, ensuring products are stocked and rotated for freshness, and maintaining a clean work area. Applicants must be at least 21 years old and pass TIPS training prior to employment.

Qualifications

• Minimum 21 years of age.
• TIPS training required prior to position start date.
• Ability to work in a fast-paced and busy environment.

Responsibilities

• Observe customers for age verification and compliance.
• Provide continuous attention to customers' needs and greet them.
• Stock and rotate department products to ensure freshness.

Skills

Customer service skills

Ability to read, write, speak, and understand English

Basic computer skills

Education

High School/GED Diploma

Job description

Job Summary

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

Responsibilities

% of Time

Compliance – 50%

• Observe customers and check identification for age verification; identify customers who should not be served additional alcohol and monitor customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.

Customer Excellence – 25%

• Provide continuous attention to customers' needs.
• Greet, assist, and thank customers in a prompt, courteous, and friendly manner.
• Offer product suggestions to customers when appropriate.

Operational Excellence – 25%

• Stock and rotate department products to ensure freshness and date control.
• Restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Operate department equipment and tools; operate cashiering equipment accurately and efficiently, recognizing all forms of tender and providing the correct change when appropriate.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.

Qualifications

• Minimum 21 years of age.
• TIPS training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast-paced and busy environment.

Education Required – High School/GED Diploma.

Preferred – None listed.

Language(s) Required – English.

Language(s) Preferred – Spanish.

Relevant Experience – Supervisory Experience 0-3 years minimum. No supervisory experience required.

Environmental Factors

Retail – General Heavy: Physical demands include standing or walking on various types of flooring, manual dexterity, talking, seeing, hearing, smelling, performing repetitive movements with both hands and/or both feet. Frequent reaching at waist level or overhead, carrying, pushing, or lifting various loads. Occasionally sitting, balancing, stooping, kneeling, crouching, climbing up to 30 ft. Working conditions may include indoor, outdoor, cold, freezing, heated, and wet/humid environments. Safety risk factors include twisting back/neck, walking on slippery or cluttered floor, working with hazardous equipment, exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions, and other toxins. Required equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment such as racks, carts, pallet jacks, shopping carts. Preferred equipment: baler/compactor, box cutter. Personal protective equipment: goggles, gloves, back brace. Lifting requirement: 50 lbs; pulling requirement: 250 lbs.

Travel Percent & Overnight

Travel percent: None. Overnight: No.

Shift(s)

Information not specified.

Required Certifications & Trainings

Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling Station – Wine Dispenser; DSD/Receiving – Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk – Lottery; Grocery – stocking, rotation, ordering, merchandising; Pricing – tags, signs, ad change; and MOD training – open and close store.