Liquor Store Associate

The Winn-Dixie Company; Palm Harbor (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Winn-Dixie Company is looking for a dedicated individual to enhance customer loyalty through excellent service. Responsibilities include compliance checks for age verification and maintaining a clean work environment while providing assistance to customers in a timely manner.

The ideal candidate will have a High School diploma, customer service skills, as well as being at least 21 years old. Comprehensive training will be provided to ensure readiness in a fast-paced retail setting. Join us to create a friendly atmosphere for our valued customers.

Qualifications

• Must be at least 21 years of age.
• TIPS training required prior to position start date.
• Successful completion of a pre-employment drug test and background check.

Responsibilities

• Observe customers and check identification for age verification.
• Provide continuous attention to customers' needs.
• Stock and rotate department products to ensure freshness.

Skills

Customer service skills

Basic computer skills

Ability to read, write, and understand English

Ability to work in a fast-paced environment

Education

High School / GED Diploma

Job description

Job Summary

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

Responsibilities

Compliance (50%)

• Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.

Customer Excellence (25%)

• Provides continuous attention to customers' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.

Operational Excellence (25%)

• Stocks and rotates department products to ensure freshness and date control.
• Restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Operates department equipment and tools; operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Qualifications

Education

High School / GED Diploma

Language(s)

English (required)

Spanish (preferred)

Relevant Experience

Supervisory Experience: 0–3 years minimum (preferred); No supervisory experience required.

Knowledge, Skills & Abilities

• Must be at least 21 years of age.
• TIPS training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre‑employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast‑paced and busy environment.

Environmental Factors

Retail – General. Heavy physical demands: The employee is required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed, and occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft. Working conditions: Indoor, outdoor, cold, freezing, heated, and wet/humid. Safety risk factors: Twist back or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment, exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins. Required equipment includes cleaning supplies, general office equipment, register, pricing gun, scales, scanner, material handling equipment such as racks, carts, pallet jacks, shopping carts. PPE: Goggles, gloves, back brace. Lifting requirement: 250 lbs. Pulling requirement: 50 lbs.

Required Certifications & Trainings

• Cicerone Certification
• Alcohol Compliance Training
• Tapping and Configuring Kegs
• Perfect Pour Essentials
• Beer Science & Styles
• Wine & Spirits Training
• Cigar/Humidor Training
• Sampling Station – Wine Dispenser
• DSD/Receiving – FinTech, Reclaim
• FIM (Fresh Item Management)
• Cashier Training
• Cash Office Training
• Service Desk – Lottery
• Grocery – Stocking, rotation, ordering, merchandising
• Pricing – Tags, Signs, Ad change
• MOD Training – Open and close store