Liquor Store Associate

The Winn-Dixie Company; Palm Bay (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

The Winn-Dixie Company in Palm Bay, FL seeks a customer-focused associate to provide courteous service, verify ages for alcohol, and maintain a clean, friendly store environment. You will handle transactions, stock shelves, and assist customers in a fast-paced setting.

Qualifications include a High School or GED, TIPS training, and the ability to read and communicate in English; Spanish skills are a plus. 21+ eligibility and background checks are required.

Qualifications

• High School or GED required.
• TIPS Training required prior to position start date.
• Must be 21+ and eligible to work in the United States.
• Pre-employment drug test and background check.
• Able to read, write, speak, and understand English; basic computer skills.
• Customer service skills preferred.

Responsibilities

• Provide courteous and prompt service to customers.
• Deny sale of alcohol or tobacco to underage customers.
• Ensure compliance with age verification and ID checks.
• Stock and rotate department products to ensure freshness.
• Operate department equipment and cashiering tools.
• Keep work area clean and report hazards to management.

Skills

Customer service

English literacy

Fast-paced work

Integrity

Reliability

Education

High School / GED

English and Spanish

Tools

Cash register

Pricing gun

Scales

Scanner

POS terminal

Job description

Job Summary

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.

Responsibilities

Compliance (50%)

• Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring. customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.

Customer Excellence (25%)

• Provides continuous attention to customers' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.

Operational Excellence (25%)

• Stocks and rotates department products to ensure freshness and date control.
• Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Operates department equipment and tools; Operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Qualifications

Required Education Course of Study

High School / GED Diploma

Preferred Education Course of Study

English and Spanish

Relevant Experience Supervisory Experience 0-3 yrs minimum No Supervisory Experience

Knowledge, Skills & Abilities Required

• Must be at least 21 years of age.
• TIPS Training required prior to position start date. *See Addendum Below.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills
• Ability to work in face-paced and busy environment.

Environmental Factors

Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.

Travel & Overnight

None No

Required Certifications & Trainings

Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.