Liquid Profiling Specialist: Customer Support & Training Lead

Caris MPI, Inc.

United States

Hybrid

USD 60,000 - 85,000

Full time

7 days ago

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Job summary

Caris Life Sciences is seeking a Liquid Profiling Specialist - Customer Support to act as a subject matter expert and liaison between the Lab, Field, and Customer Support on Liquid Profiling cases and inquiries. The role supports the Customer Support Teams and Molecular Operations, recommends SOP updates, and monitors case status.

This position includes troubleshooting Mobile Phlebotomy issues, ensuring workflow consistency, and following training opportunities.

Qualifications

High school diploma or equivalent is required.
1-3 years of experience in a customer support environment.
Understands HIPAA and the privacy of patient data.
Experience with both hands-on and phone-based support, PC hardware, Windows operating systems, and productivity software.

Responsibilities

Subject Matter Expert in all processes relating to Liquid Profiling cases between the Lab, Field team, and Account Liaison team.
Reviews all incoming Liquid Profiling cases by following SOPs within DOT.
Triages internal and external inquiries and collaborates with the appropriate internal team member.
Builds relationships internally within Caris departments to promote cohesiveness and strong communication.
Investigate case delays and updates case notes.
Facilitates Liquid Profiling training, including virtual and in person.