Field Support Technician

SupportFinity™; Jacksonville (FL); On-site; USD 38,407 - 43,050; Full time

Benefits offered by this job

Medical with prescription coverage

Dental

Vision

401(k) company match

Paid time off

Job summary

SupportFinity™ is seeking a Field Support Technician in Jacksonville, FL to travel and repair proprietary equipment utilized by our customers. This position requires strong communication skills and the ability to diagnose various equipment like kiosks, PCs, and vending machines.

The ideal candidate will possess an Associate's degree or equivalent experience, along with T-1 circuit repair knowledge. Comprehensive benefits include medical, dental, vision, and paid time off.

Qualifications

• Must possess an Associate's degree or equivalent from a technical school.
• Ability to present information effectively and solve practical problems.
• Must have strong written and verbal skills.

Responsibilities

• Travel to customer locations to diagnose and repair equipment.
• Communicate effectively with customers and team members.
• Update Work Order module with travel and work notes.

Skills

Excellent communication skills

Ability to read and interpret technical procedures

T-1 and analog circuit repair knowledge

Good working relationships with facility personnel

Advanced diagnostics for troubleshooting

Education

Associate's degree or equivalent experience

Job description

Overview

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

Wage Rate

$27.88-31.25/hr

About This Position

The primary responsibility of the Field Support Technician (FST) is to travel and repair proprietary equipment located at customer locations in their service area when dispatched by our customer-facing Service Desk. Customers first contact the Service Desk, which creates incidents for customer-related issues and, when needed, dispatches and remotely supports the FST on equipment repair. Equipment includes networking components, kiosks in use by the public, staff, and inmates, and vending machines (mechanical and IT related work). Parts may be stored at a local warehouse or vehicle for quick repairs, and the Service Desk may configure or ship equipment from corporate for the FST to receive and use for installation or repair.

Travel

Field Support Technicians are expected to travel up to 75% of the time, including occasional travel into Saint Louis for hands-on training with equipment.

Essential Functions, Duties, And Responsibilities

• Excellent communication with customers, the Service Desk, regional staff, and peers.
• Diagnose, test, repair, and replace kiosks, PCs, vending machines, networking equipment, and other IT equipment located within jails and prisons.
• Work with the Service Desk team on preventative maintenance and walkthroughs.
• Use the provided company car to travel to customer locations within the service area.
• Update the Work Order (WO) module with travel time, notes on work performed, and WO resolution.
• Show willingness to learn new equipment and adapt to evolving product offerings.
• Assist with service and maintenance of inmate phone systems within assigned regions.
• Travel throughout the assigned territory as needed.
• Perform additional duties as assigned.

What You'll Need

• Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to apply mathematical concepts such as probability, statistical inference, plane and solid geometry, and trigonometry to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in semi-structured environments.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have T-1 and analog circuit repair knowledge.
• Must have excellent working knowledge of multiple network disciplines and perform advanced diagnostics to isolate and troubleshoot issues.
• Must be able to develop good working relationships with facility personnel.
• Ability to travel throughout the assigned territory as needed.
• Excellent written and verbal skills.
• Strong team-oriented business skill and a professional attitude in dealing with customers.

Benefits

TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees:

• Medical with prescription coverage – Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, divided evenly among paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (e.g., short-term and long-term disability and others) may be selected to create the right package for you.

Employees are also eligible for paid time off, a company match for the 401(k) retirement savings plan, and DailyPay, providing immediate access to earned wages.

EEO Statement

Equal Employment Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace.

Contact information for our privacy policy and California employee privacy notice is available at https://tkcholdings.com/privacy-policy-108.