Linux Help Desk Specialist

Integrated Computer Solutions; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Help Desk Specialist to support critical operations at the Pentagon. This role involves providing Tier 1 and Tier 2 support for UNIX/Linux systems, ensuring seamless communication and technical assistance within high-stakes environments. The ideal candidate will possess a strong background in UNIX/Linux administration and a commitment to maintaining cybersecurity standards. Join a team that values integrity and excellence, and enjoy benefits like tuition reimbursement and 401K matching while making a difference in supporting the mission of the United States Military.

Benefits

Tuition Reimbursement

401K Match

BCBS Health Coverage

Paid Time Off

Birthday Off

Qualifications

• 5+ years of UNIX/Linux support experience in enterprise environments.
• Active Top-Secret Clearance with SCI required.

Responsibilities

• Provide Tier 1 and 2 support for UNIX/Linux issues.
• Document and track user issues using ticket systems.

Skills

UNIX/Linux Support

Technical Support

Incident Management

Cybersecurity Standards

Education

High School Diploma

DoD 8570 / 8140 IAT-II Security+CE certification

Tools

Ticketing Systems

Knowledge Bases

Job description

Job Details

Arlington, VA (Pentagon JSSC) - Washington, DC Full Time High School Job Location Position Type Education Level

Negligible Midnight / Evenings Information Technology Travel Percentage Job Shift Job Category

DESCRIPTION

THE COMPANY

Since 1997, ICS has provided support to no-fail missions in the Federal DoD, Civilian, Military, and Intelligence communities. Many of our programs support the United States Military and warfighters directly. We value integrity, excellence, grit, selfless service, and getting things done to support those on the frontlines defending freedoms.

THE POSITION

The Help Desk Specialist will oversee operations and maintain situational awareness of the CONUS SIPRNet and GCCS Management Centers. Responsible for Tier 1 and Tier 2 support for GCCS and JPES, using established SOPs, knowledge bases, ticketing, and system guidelines.

COMPENSATION AND BENEFITS

We offer a competitive salary commensurate with experience, plus benefits including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off, including your birthday!

RESPONSIBILITIES:

• Respond to and diagnose UNIX/Linux issues, providing Tier 1 and 2 support for GCCS and JPES, managing incidents to minimize operational impact.
• Provide technical support for UNIX/Linux systems within SIPRNet and GCCS Centers, resolving incidents promptly via calls, email, and requests.
• Use knowledge bases and ticket systems to document, track, and resolve user issues, maintaining a repository for technical solutions.
• Develop methods and evaluate performance, monitoring KPIs, and suggesting improvements to operations.
• Collaborate with multidisciplinary technicians and support teams to resolve complex technical issues and build effective relationships.
• Enhance operational environments while maintaining cybersecurity and IA standards for systems and hardware.
• Adhere to all safety, security, and worksite policies, completing required training and certifications.

ADDITIONAL INFORMATION

• 100% on-site at the Pentagon
• This is a Swing Shift position

QUALIFICATIONS

• Active Top-Secret Clearance with SCI
• High School Diploma
• DoD 8570 / 8140 IAT-II Security+CE certification
• 5+ years UNIX/Linux support/administration experience in enterprise environments