Linux Desk-Side Support Specialist

Edgewater Federal Solutions; Juan Tabo Hills (NM); On-site; USD 52,000 - 76,000; Full time

Job summary

Edgewater Federal Solutions seeks a Linux Deskside Support Technician to provide second-tier desk-side IT support at a major national laboratory. The role covers NM, CA, D.C., and NV in unclassified and classified environments, supporting Windows, MacOS, and Linux, along with DaaS, VDI, and peripherals.

The candidate will join a team delivering on-site technical assistance, incident resolution, and infrastructure support across campus facilities with emphasis on security and reliability. U.S.

Qualifications

• Must have a working knowledge of PC operations including hardware, network settings, operating system, and MS Office applications.
• 6 months of customer help desk experience.
• Intermediate to expert virtual desk expertise with equipment connectivity; 35 WPM typing.
• Experience in the current customer environment (desired).
• Associates/Bachelor's degree in IT or related discipline (desired).
• Experience with ServiceNow (desired).
• Experience with KCS methodology (desired).
• Any additional requirements determined by the Service Manager (desired).
• Ability to type 50+ WPM (desired).

Responsibilities

• Applies technical and operational knowledge under minimal direction to configure, operate, and maintain information processing and telecommunications systems.
• Analyzes performance statistics to support tuning, automation, and optimization activities.
• Establishes, composes, and maintains security, capacity, and business continuity controls and documentation.
• Interacts with an operating company or business segment to understand the business environment, technical requirements, and organizational direction.
• Collects, defines, and organizes detailed user requirements.
• Defines, plans and deliverables for assigned projects.
• Understands and complies with project budgets.
• Conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions.
• Recommends training plans; and leads continuous improvement activities.
• Respond to service requests & incident management services, generated by the Service Desk & by customers.
• Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
• Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
• Provide set up & medium-to-advanced troubleshooting of video conference equipment.
• Provide basic to advanced desk side support & troubleshooting for Windows, Macintosh, Linux, iOS & software applications. System administration for Windows desktop.
• Troubleshoot virtual desktops as required.
• Test application compatibility & support cyber initiatives.
• Document all required information including ticket resolutions into the call tracking system and knowledgebase articles; resolve the service request on first contact or within timeline.
• Ensure proper configuration, management, operation, monitoring, and security of assigned system(s).
• Test, verify, and document changes to computer equipment.
• Assist with technology development initiatives.
• Coordinate with Third Party service and maintenance providers to keep equipment, software, and related services in good order
• Other duties as assigned.

Skills

PC operations knowledge

Help desk experience

Typing speed 35 WPM

Education

Associate or bachelor's degree in IT or related

U.S. Citizenship

Job description

Edgewater Federal Solutions seeks a Linux Deskside Support Technician to provide second-tier desk-side IT support at a major national laboratory. The role covers NM, CA, D.C., and NV in unclassified and classified environments, supporting Windows, MacOS, and Linux, along with DaaS, VDI, and peripherals.

The candidate will join a team delivering on-site technical assistance, incident resolution, and infrastructure support across campus facilities with emphasis on security and reliability. U.S.