Line Support Engineer

Razorblue Group; United States; Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working after probation

Birthday off

Private Health Insurance

Life insurance

Two paid charity volunteering days

Discounted broadband

EV scheme

Job summary

razorblue is seeking a 1st Line Support Engineer to join our growing tech team. You will provide initial technical support to clients, troubleshoot faults, and assist with user accounts and security tasks. The role requires strong communication to explain complex issues clearly.

We operate a hybrid working policy across most roles, offering training, development and opportunities for career progression. Onsite visits may be required to client sites.

Qualifications

• Experience administering Microsoft Active Directory, Exchange Server & Office 365.
• Strong communication and customer service skills.
• Basic network troubleshooting incl. ping and trace route.
• Knowledge of Microsoft Azure AD Sync and Azure AD Connect.
• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Responsibilities

• Provide 1st line technical support to clients for networks, cloud services, and connectivity.
• Troubleshoot and fix technical faults and issues and respond to service requests.
• Assist with user rights, passwords, and accounts; basic security administration.
• Diagnose issues and explain technical details clearly to clients.
• Occasional onsite visits to client sites.

Skills

Communication

Relationship management

Education

CompTIA certification

Apprenticeship

Higher education

Degree

Tools

Active Directory

Exchange Server

Office 365

Azure AD Connect

Job description

Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service requests Assist with user rights, passwords, accounts Handle basic security administration Diagnose issues and explain technical details clearly Occasional onsite visits to clients.

We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass, Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning.

• Strong communication, and relationship-building skills
• Administering Microsoft Active Directory, Exchange Server & Office 365
• Comp TIA, Relevant Apprenticeship or higher education
• Degree or degree equivalent qualifications is desirable
• People centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting incl. ping and trace route
• An understanding of razorblue's business, clients and the market it works in
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• An understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £26,500 per annum depending on skills and knowledge
• Hybrid working - After probation, split time evenly between office and home
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus - if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.