Line & Ramp Services Agent

LV Aero, LLC; Houston (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Overtime

Holiday pay

Paid time off

Floating holidays

401(k) match

Employee discounts

Job summary

Jet Aviation Houston is seeking a Line & Ramp Services Agent to support aircraft, crews and passengers on-site at our Houston, TX FBO. The role requires adaptability for a 24/7 operation and offers training followed by shift-based schedules."

The ideal candidate has a High School diploma or GED, a valid driver’s license, basic English (B1+), and excellent customer service with a willingness to work flexible hours in a dynamic outdoor environment.

Qualifications

• Minimum: High School Diploma, GED or equivalent.
• Basic English communication (B1) or above.
• Preferably at least one year of mechanical experience.
• Direct line and ramp experience preferred but not required.

Responsibilities

• Safely handling aircraft ground operations including fueling, towing and marshalling.
• Delivering excellent customer service to passengers and crews.
• Maintaining facilities, equipment and supplies to safety standards.
• Reporting hazards or issues promptly to maintain safety.

Skills

Ground operations

Customer service

Mechanical experience

English (B1+)

Driver's license

Education

High School Diploma or GED

Job description

# Line & Ramp Services AgentJet AviationHouston, TX, UStodayJob descriptionPosition SummaryThis role puts you at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you’ll work alongside a dedicated team in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key. Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, you’ll be part of a team committed to delivering top-notch service and meeting the intricate demands of luxury flight.This role is on-site, working from our concierge style Fixed Based Operator (FBO) location in Houston, TX where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight.Work Schedule & CompensationAviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.We formally operate 24 hours daily, 7 days weekly.• A Shift (6:00am to 2:00pm), will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.• Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift.The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $19.00-$21.00 hourly which is equivalent to $39,520- $43,680 annually, plus a performance-based bonus up to 5% of annual salary.Minimum Requirements• A High School Diploma, GED, or equivalent education.• A valid driver’s license and a strong sense of responsibility.• Basic English communication skills (B1 level or above).• A courteous, respectful attitude and a reliable work ethic.• Preferably at least one year of mechanical experience.• Direct line and ramp experience preferred, but not required.• Willingness to work flexible hours — rain or shine.• Must be able to handle the demands of an active, on-the-move role.• A strong eye for quality and a natural focus on customer service.• The ability to stay cool, calm, and collected under pressure.• Someone who takes pride in doing things right, enjoys working outdoors.Main ResponsibilitiesFrom assisting crew members to welcoming high-profile clients, you’ll ensure every flight is supported with care and precision. Your responsibilities include:• Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.• Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.• Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.• Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues.Every employee is vital to our success, and we value the unique style and dedication each team member brings. Here, you’ll have the chance to build a personal brand among your colleagues, high-profile clients, and industry professionals.Benefits/PerksFull time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts. Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.Additional DetailsJet Aviation is committed to selecting the best leaders through a thorough and structured hiring process. Candidates who move forward will engage with executive leadership and key stakeholders in a multi-stage review process. As part of our...