Supervisor Line & Ramp Services

handwerker; Teterboro (NJ); On-site; USD 73,000 - 77,000; Full time

Benefits offered by this job

Overtime pay

Paid time off

401(k) benefits

Employee discounts

Job summary

Jet Aviation in the United States is seeking a Line & Ramp Service Supervisor to lead a shift of ramp agents, ensuring safety, service, and quality while coordinating operations and maintaining high performance standards. The role emphasizes training, communication, and teamwork within a 24/7 operation.

Initial assignment is B shift (3PM-11PM) with potential changes. Requires 4+ years of ramp experience, a valid driver's license, and the ability to obtain an Airport ID badge within 30 days.

Qualifications

• High School Diploma/GED required.
• At least 4 years of relevant line & ramp services experience.
• Valid driver's license.
• Ability to read and communicate in English.
• Prior customer service in the airline industry required.
• Must obtain an Airport ID Badge within 30 days of employment.
• MS Office experience.

Responsibilities

• Supervise and coordinate a team of Line & Ramp Agents during a shift.
• Carry out ramp operations including aircraft towing and pushback.
• Recommend and implement programs to support customer needs; resolve inquiries and encourage input.
• Provide performance feedback and manage staffing levels; direct work and staffing.
• Ensure safety and training communications to enhance safety and service standards.
• Participate in Safety & Quality Management System and promote a safety culture.
• Represent Jet Aviation with industry groups and regulatory bodies.

Skills

MS Office

English communication

Ramp/Line supervision

Customer service

Safety compliance

Driver's license

Education

High School Diploma/GED

Tools

MS Office

Job description

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Job Category: Fixed Base Operations (FBO)

Requisition Id: 6297

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Line & Ramp Service Supervisor you will supervise a team of Line & Ramp Service Agents during a respective shift. You will be responsible for ensuring that the team is coordinated, well informed, disciplined and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality. Carries out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service, and quality.

Work Schedule & Compensation

Aviationoperateson a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open toworkinga flexible schedule to meet the needs of the operation, customers, and crews.

We formallyoperate24 hoursdaily,7 days weekly.

B Shift (3PM-11PM) will be theinitialassignment, with the potential for changes over time as our business needs and opportunities evolve.

• Training for this role is expected to lastapproximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs.Once initial training is successfully completed, you will transition to the assigned shift.

The posted salary range reflects the baseline compensation for this exempt position in the applicable regional market and does not include anyadditionalpremiums. The baseline range for this non-exempt position will be as follows: $35.00-$37.00 hourly, plus a performance-based bonus up to 5% of annual salary.

• High School Diploma/GED
• At least 4 years of relevant work experiences as a fully trained Certified Line & Ramp Services Agent
• Valid driver's license
• Ability to read and communicate in English
• Prior customer service in the airline industry required
• Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section
• At least 4 years of experience using MS Office application
• Must obtain an Airport ID Badge within 30 days of employment

Main Responsibilities

• Supervise and coordinate a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
• Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
• Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
• Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues
• Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network

Full timeemployees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits andperks:

• Financial Perks: Base hourly pay + overtime paid over40 hoursin one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee +additionalfamily members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee must meet and encounter to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employeeis regularly required touse hands and fingers to handle, feel, and reach. The employee isfrequentlyrequired to stand, walk, and sit, and may occasionally berequiredto climb, balance, kneel, crouch, or crawl. The rolefrequentlyrequires lifting and/or moving up to 25 pounds and occasionally lifting and/or moving up to 50 pounds overhead.

This position also requires specific visual abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must be able to work in both a heavy maintenance environment and upscale customer-facing areas. The work environment isgenerally moderateinnoise level, with occasional exposure to high noise levels duringaircraftarrivals and departures. The rolefrequentlyinvolves exposure to vibration and occasional fuel fumes. Employees must be willing and able to work in all types of weather conditions. Hangar environments may be extremely hot or cold depending on the season.

Jet Aviation is committed to selecting the best leaders through a thorough and structured hiring process. Candidates who move forward will engage with executive leadership and key stakeholders in a multi-stage review process.As part of our commitment to safety and security, all selected candidates must successfully pass pre-employment requirements before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans