LIHTC Leasing Coordinator

Housing Alexandria; Alexandria (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Housing Alexandria (HALX) seeks a Leasing Coordinator for a LIHTC program in a predominantly Spanish-speaking community. You will manage waitlists, tours, and leasing from prospect to move-in while ensuring LIHTC compliance and rigorous documentation.

Fluency in Spanish is required to communicate complex terms clearly. Ideal candidate brings experience in affordable housing leasing, strong customer service, and proficiency with Entrata.

Qualifications

• Minimum 1 year of LIHTC or affordable housing leasing experience.
• Spanish speaking, reading, and writing fluency required.
• Proficient with LIHTC compliance processes and housing applications.
• Tech-savvy with Entrata and property management software.
• Strong communication and customer service skills.

Responsibilities

• Manage waitlist, inquiries, tours, and guide prospects through leasing.
• Screen applicants for eligibility and document collection.
• Process applications, collect fees, prepare leases, move-in coordination.
• Maintain leases and compliance reports; update records.
• Support fundraising and brand-building campaigns.
• Engage in local outreach and on-site events.

Skills

Spanish fluency

Customer service

Data analysis

Organizational skills

Interpersonal skills

Tools

Entrata

Job description

Housing Alexandria (HALX) is a non-profit affordable housing developer and owner. Click here to learn more about our history, mission, vision, and values.

Purpose of Position

The Low-Income Housing Tax Credit (LIHTC) Leasing Coordinator team member will drive and sustain occupancy by executing strategic leasing initiatives and fostering meaningful resident experiences from prospect to move-in in a primarily Spanish-speaking community. The team member must be able to verbally communicate complex LIHTC compliance terms in Spanish and assist leads through the application process, including community outreach, understanding of certification requirements, document collection, and third-party reporting. The ideal candidate has strong interpersonal, data analysis, organizational, and critical-thinking skills. They are diligent problem-solvers and have excellent customer service skills. Spanish fluency required. This position reports to the Leasing lead.

Primary Responsibilities

Resident Acquisition

• Lead efforts to acquire new residents by managing the rental waitlist, responding to inquiries, conducting property tours, and guiding prospects through leasing.
• Screen prospective residents for eligibility and property requirements according to company guidelines.
• Secure all documentation from tenants/candidates as required to complete the rental application to meet compliance standards.
• Support leasing activities, including application processing, fee collection, lease preparation, move-in coordination, and compliance with Fair Housing, LIHTC, and Affordable Housing laws and regulations.
• Maintain resident leases and prepare compliance reports, as required.
• Maintain resident files, both digital and paper, updating for accuracy and storing securely according to company and legal requirements.
• Maintain positive and consistent resident communication by addressing questions, concerns, and creating feedback opportunities.
• Support the renewal process to retain current residents, ensuring proactive communication, addressing resident concerns, and securing renewal documentation.
• Promote community visibility by engaging in local outreach and hosting on-site events to attract prospective residents.

Ongoing Work

• Maintain accurate and up-to-date resident-related records in Entrata, SharePoint, and compliance-required platforms.
• Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications.
• Ensure accurate and up-to-date record-keeping for all leasing, marketing, and resident activities.
• Support HALX fundraising and brand-building campaigns.
• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.
• Perform other duties as directed.

Required Skills and Qualifications

• Minimum of one year of experience in LIHTC and affordable housing leasing, marketing, or property operations, with a strong focus on customer service.
• Spanish speaking, writing, and reading fluency required.
• Proficient in affordable housing applications and LIHTC compliance processes.
• Tech-savvy, with the ability to navigate property management software (Entrata), update online platforms effectively, and teach residents how to use it.
• Social media and online marketing experience with the ability to create content and engagement.
• Strong interpersonal and communication skills, with a professional and approachable demeanor.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities efficiently.
• Commitment to supporting Housing Alexandria’s mission, values, and commitment to diversity, equity, and inclusion.

Beneficial Skills and Qualifications

• Experience in research, data analysis, and problem-solving.
• Proficiency in property management software (Entrata).
• Comfortable with various responsibilities, including day-to-day administrative tasks and big-picture strategic projects, which may evolve.
• Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing.

Position Requirements

This is a full-time position based on-site, with occasional responsibilities requiring flexibility for evening or weekend activities. The team member must have a valid driver’s license and reliable transportation, as travel within the City of Alexandria is required.

Is this position right for you?

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team.

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalized groups only apply if they are a 100% match. If you are passionate about Housing Alexandria’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.

Salary and Benefits

Commensurate with experience. $22hr to $24hr.

Housing Alexandria’s benefits package includes 100% employer-paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, a wellness program, robust paid time off, and more.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Housing Alexandria is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.