LIHEAP Verifier

St. Clair County (IL); Illinois; On-site; USD 42,000 - 62,000; Full time

Job summary

St. Clair County (IL) is seeking a detail‑oriented program support specialist to verify LIHEAP, PIPP, and LIHWAP applications and ensure accurate entry into STARS.

The role emphasizes compliance with federal and state regulations and maintaining client confidentiality. Two years of experience in a social service setting is desired, with at least one year of college coursework in social science or human services.

Qualifications

• Knowledge of federal and state regulations governing LIHEAP, PIPP, LIHWAP.
• Ability to manage data accurately and securely.
• Experience with program compliance and confidentiality.

Responsibilities

• Verify and secure documents to enter LIHEAP, PIPP, LIHWAP apps into STARS.
• Examine files for content accuracy to initiate payments.
• Certify and recertify eligibility for PIPP customers.
• Prepare and mail delinquent notices and letters daily.
• Monitor processing times and update household eligibility information.
• Provide program information and referrals as needed.

Skills

Regulatory knowledge

Data management

Attention to detail

Education

One year college coursework in social science or human services

Job description

SCOPE AND IMPACT

The impact of this position is essential to the program. Prior to vendor payments, the content of each application must be verified to ensure document inclusion and accuracy.

COMPLEXITY OF THE JOB

A position of moderate difficulty requiring attention to detail, basic math skills, and knowledge of Federal and State regulations to insure payment compliance

PRINCIPAL DUTIES

• Responsible for being knowledgeable of federal and state regulations and Intergovernmental Grants Department (IGD) procedures that govern the Low-Income Home Energy Assistance Program (LIHEAP), Percentage of Income Payment Plan (PIPP), Low Income Home Water Assistance Program (LIHWAP), and all related programs.
• Responsible for securing necessary documents to complete entry of LIHEAP, PIPP, LIHWAP applications into STARS System.
• Examine files to verify content and accuracy to initiate payment process for LIHEAP, PIPP Budget Billing, and LIHWAP.
• Verify the PIPP benefit so enrollment can proceed.
• Responsible for completing forms, memorandums, and other documents related to PIPP.
• Certify and recertify eligibility of PIPP customers.
• Prepare and mail letters on a daily basis to delinquent customers.
• Responsible for verifying and investigating discrepancies in client files.
• Maintain complete client confidentiality.
• Monitor LIHEAP.net/STARS processing, compliance with time, and payment system to update household eligibility information for PIPP customer.
• Provide information and follow-up, distribute energy conservation education for LIHEAP, PIPP, and LIHWAP customers and make referrals to other programs or agencies as needed.
• Provide information and follow-up as needed for PIPP and generate reports to CAA Program Coordinator.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE

1. EDUCATION

One year of college level study in social science, or human services from an accredited college or university desired.

2. EXPERIENCE

Two years of experience in a social service agency where compliance monitoring, data management and interaction with the public was required desired.

"AN EQUAL OPPORTUNITY EMPLOYER"