LIHEAP Eligibility Technician & Front Desk Specialist

East Bay Community Action Program; East Providence (RI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision insurance

Flexible spending accounts

403(b) matching

Life insurance

Paid time off

Mileage reimbursement

Tuition reimbursement

Professional development

Employee assistance program

Job summary

East Bay Community Action Program is hiring a LIHEAP Eligibility Technician / Receptionist in East Providence, RI. The role combines front-desk operations with eligibility intake to connect families with energy assistance and resources.

The position requires strong communication, organization, and a customer-service mindset, with bilingual abilities considered an asset. Travel between sites may be needed, and full-time hours are expected.

Qualifications

• High School Diploma or GED required.
• Understanding of general office procedures and workflows.
• Knowledge of community resources and social service programs is beneficial.
• Ability to handle confidential information with professionalism and care.
• Capacity to travel between sites and occasionally to client homes.

Responsibilities

• Conduct client intake, assessments, and data entry for LIHEAP applicants.
• Provide information, referrals, and guidance on available services and community resources.
• Coordinate and communicate with internal programs to support referrals and client needs.
• Prepare, organize, and maintain essential documentation such as applications, correspondence, and client records.
• Manage front desk responsibilities, including greeting visitors, answering phones, and directing inquiries.
• Schedule client appointments and assist walk-in visitors with timely support.
• Handle incoming and outgoing mail, including reviewing applications and processing correspondence.
• Prepare required reports in alignment with organizational and funding guidelines.
• Maintain confidentiality and ensure compliance with applicable regulations.
• Support administrative operations and perform additional duties as needed.

Skills

Strong communication

Customer service

Organizational multitasking

Attention to detail

Basic computer skills

Independent worker

Bilingual Spanish/Portuguese

Education

High School Diploma or GED

Job description

East Bay Community Action Program is hiring a LIHEAP Eligibility Technician / Receptionist in East Providence, RI. The role combines front-desk operations with eligibility intake to connect families with energy assistance and resources.

The position requires strong communication, organization, and a customer-service mindset, with bilingual abilities considered an asset. Travel between sites may be needed, and full-time hours are expected.