Bilingual Customer Advocate & Community Liaison (Spanish)

CEI; Providence (RI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

RI Energy is seeking a Back Bilingual Customer Advocacy Coordinator (Spanish) for a field-based contract in Rhode Island. You will travel to customer sites to support income-eligible customers with billing, LIHEAP, and affordability programs, becoming the go-to resource across internal and external partners.

The role requires a bilingual background, a customer-service mindset, and proficiency with Microsoft Office. It offers a 40-hour workweek, hourly pay of $23, and benefits optional.

Qualifications

• Bilingual speaker required; Spanish preferred.
• Bachelor's degree preferred and 1+ year in customer advocacy.
• Experience serving low-income customers is a plus.

Responsibilities

• Assist customers with billing, payments, and payment arrangements.
• Engage with LIHEAP and energy-assistance programs.
• Build relationships with internal/external stakeholders to share program information.
• Identify external channels to engage income-eligible customers.
• Manage referrals from multiple sources and prioritize accordingly.
• Represent RI Energy to community organizations and Expos.
• Ensure processes comply with RI Energy policies and regulations.

Skills

Bilingual Spanish

Customer advocacy

Microsoft Office

Education

Bachelor's degree

Job description

RI Energy is seeking a Back Bilingual Customer Advocacy Coordinator (Spanish) for a field-based contract in Rhode Island. You will travel to customer sites to support income-eligible customers with billing, LIHEAP, and affordability programs, becoming the go-to resource across internal and external partners.

The role requires a bilingual background, a customer-service mindset, and proficiency with Microsoft Office. It offers a 40-hour workweek, hourly pay of $23, and benefits optional.