Customer Experience Operations Specialist

ORACLE Lighting; Metairie (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

ORACLE Lighting is seeking a Customer Service Operations Specialist to support both retail and business customers, manage replacements and returns, and keep customer data current. The role includes handling inboxes with AI-assisted drafts, assisting with phone queues, and coordinating with warehouse, sales, and tech teams.

You will report to the CX Manager and help maintain accurate records while delivering friendly, proactive service in a fast-paced environment.

Qualifications

• Experience in customer service, account support, or order management.
• Excellent written and verbal communication.
• Strong attention to detail; keep orders and records accurate.
• Strong problem-solving with a calm, positive attitude.
• Strong organizational skills across several systems.
• Proficiency with CRM, ticketing, or ERP tools; Microsoft Office or Google Workspace.
• Flexibility and a team-first mindset.

Responsibilities

• Inbox: keep customer inbox moving, aided by an AI assistant that drafts replies.
• Account Relationships: build real relationships; keep account info up to date.
• Documentation and Insights: log claims, returns, and interactions in CRM; share trends.
• Process Improvement: propose simplifications to processes for customers.
• Making It Right: handle replacements and returns for fast, fair resolutions.
• Phone Support: answer calls with a friendly voice and provide accurate product/order info.
• Email Coverage: support emails in ticketing system during peak.
• Cross-Team Teamwork: collaborate with warehouse, sales, tech and other departments.
• Team Culture: follow playbook while adding personal touch.

Skills

Customer service

Account support

Order management

CRM systems

Communication skills

Problem solving

Organization

Tools

CRM software

Ticketing systems

ERP tools

NetSuite

Shopify

Job description

ORACLE Lighting is seeking a Customer Service Operations Specialist to support both retail and business customers, manage replacements and returns, and keep customer data current. The role includes handling inboxes with AI-assisted drafts, assisting with phone queues, and coordinating with warehouse, sales, and tech teams.

You will report to the CX Manager and help maintain accurate records while delivering friendly, proactive service in a fast-paced environment.