Lighting & Ceiling Fan Tech Support Specialist

Ferguson Enterprises, Inc.; Corona (CA); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance and 401(k) with company

Mental health coverage

Gender affirming and family building

Paid parental leave

Associate discounts

Community involvement opportunities

More benefits

Job summary

The Minka Group is seeking a Tech Support Representative to assist customers with product questions, installation guidance, troubleshooting, and parts needs. You will be the one-stop resource, communicating clearly and owning customer issues from start to finish.

The role emphasizes patient, proactive problem solving, de-escalation when needed, and collaboration with distributors and internal teams to streamline customer experience.

Qualifications

• At least one year of related experience and/or training.
• Ability to learn basic knowledge of electrical wiring, product installation, and troubleshooting.
• Strong communication skills to explain technical information clearly.

Responsibilities

• Help customers troubleshoot Minka products using basic electrical wiring and product knowledge.
• Answer installation-related questions for Minka lighting fixtures and ceiling fans.
• Assist customers by phone with technical issues, orders, returns, shipments, product questions, and other service-related needs.
• Gather complete and accurate information to process customer requests from beginning to end and reduce unnecessary back-and-forth.
• Take ownership of customer concerns and work toward effective, long-term resolution whenever possible.
• Support customers through difficult or frustrating situations with patience, professionalism, and strong de-escalation skills.
• Partner with distributors, sales representatives, and internal teams to help make it easier for customers to do business with Minka.
• Enter orders for replacement parts and/or complete fixtures as needed.
• Share feedback with the company and Quality Assurance Department regarding service issues, product concerns, or customer trends.
• Identify potential issues, gaps, or trends early and proactively communicate them to the appropriate team for follow-up.

Job description

The Minka Group is seeking a Tech Support Representative to assist customers with product questions, installation guidance, troubleshooting, and parts needs. You will be the one-stop resource, communicating clearly and owning customer issues from start to finish.

The role emphasizes patient, proactive problem solving, de-escalation when needed, and collaboration with distributors and internal teams to streamline customer experience.