Lift Operations Supervisor

Paycom - ATS; Crescent Lake (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

Paycom - ATS seeks a Lift Operations Supervisor to oversee daily lift operations and lead the lift team. The role focuses on safety, training, and delivering exceptional guest experiences on busy mountain days.

You will supervise operators, conduct safety checks, and coordinate with management to ensure OSHA/ANSI/USFS compliance and accurate documentation. Must be able to work in varying weather conditions and weekends.

Qualifications

• Must be at least 18 years of age.
• Minimum 1 year of lift operations experience.
• Leadership or team-building experience preferred.
• Completion of the WPR Qualified Climber program prior to first day.
• Valid driver's license required.

Responsibilities

• Oversee day-to-day lift operations in coordination with management.
• Supervise, motivate, and coach lift operators to deliver safe guest service.
• Perform daily lift checks and monitor performance.
• Ensure compliance with OSHA, ANSI, and USFS regulations.
• Organize SOPs, logs, reports, and policies for the department.
• Assist guests with loading/unloading lifts safely.
• Communicate effectively with guests and team members.
• Maintain ramps and snow clearance for smooth traffic flow.
• Work in adverse weather and adjust operations as needed.

Job description

The purpose of the Lift Operations Supervisor is to oversee daily lift operations, provide leadership to lift operations team members, and assist with department organization. This position is ideal for someone who is passionate about providing optimal experiences to our guests through training and mentoring peers.Essential Duties and Responsibilities:Oversee day-to-day operations of the mountain lifts in coordination with the department management team.Effectively supervise, motivate, and coach a team of lift operators and operators in charge to provide great customer service while promoting the Freedom to Ski.Complete daily rotational lift checks, monitoring job performance and providing assistance when needed.Ensure all stations are in compliance with OSHA, ANSI, and USFS regulations and requirements.Spearhead the physical and digital organization of all department standard operation procedures, documents, logs, reports, policies, and procedures.Assist skiers and snowboarders in safely loading and unloading ski lifts.Monitor and operate ski lift controls, ensuring smooth start and stop operations.Conduct regular safety inspections of lift equipment and report any issues to management promptly.Maintain lift ramps and clear snow as needed to ensure smooth traffic flow.Regularly work in adverse weather conditions.This position often requires sitting, reaching, crouching, standing, kneeling, and bending for extended periods of time.Other Responsibilities:Ski or snowboard safely to and from assigned workstations using company-designated routes.Maintain customer contact in a friendly and courteous manner.Contribute to a professional workplace that maximizes employee morale, productivity, and effectiveness.Follow all company and department policies and procedures, and attendance and punctuality requirements.Assist in any other department or with any other duties, as assigned or needed.Knowledge, Skills, and Abilities:Knowledge of lift controls and operations for aerial and surface lifts.Knowledge of lift and ski area safety processes and procedures.Skill in Google Workspaces and standard computer interfaces.Skill in basic machinery.Ability to provide leadership to a large-scale team.Ability to communicate effectively, and professionally with guests and co-workers.Ability to operate a snowmobile safely on steep and crowded terrainEducation or Formal Training:Completion of the WPR Qualified Climber program prior to their first day.Experience/Qualifications:Must be at least 18 years of age.A valid, current, unrestricted driver’s license is required.At least one year of lift operations experience is required.At least one year of experience in a leadership or team-building role is preferred.Must be available to work at least 4 days per week, including holidays and weekends.NOTICE: This job description is designed to indicate the general nature and level ofwork. It is not intended to contain or be interpreted as a comprehensive list ofall duties, responsibilities, and qualifications required of employees assignedto this job. This job description may include new responsibilities and tasks, or existing ones may be changed, as management deems necessary or without notice.