Lift Ops Supervisor

Ski Utah; Utah; On-site; USD 48,000 - 72,000; Full time

Job summary

Ski Utah is seeking a Lift Operations Supervisor to lead mountain operations on-site, supervising lift operators, ticket checkers, and fellow supervisors to ensure safe, efficient daily operations and exceptional guest service.

The role requires hands-on leadership, scheduling, incident investigations, and regular feedback. Weekend, holiday, and night shifts may be required; strong stamina and guest-focused mindset are essential.

Qualifications

• High school diploma or GED.
• Must read, write and speak English.
• 2+ years of supervisory experience.
• Handyperson skills in carpentry, painting and general maintenance.
• Ability to read safety rules and manuals.
• Strong communication and reporting skills.
• Advanced ski/snowboard skills.
• Weekend, holiday and night availability.
• Ability to lift up to 100 pounds and stand long periods.

Responsibilities

• Carries out supervisory responsibilities in accordance with Snowbasin’s policies and laws.
• Supervise and guide fellow supervisors, lift operators and ticket checkers with daily duties.
• Verify and inspect daily procedural standards.
• Train and orient staff to their positions and department.
• Appraise and discipline operators and ticket checkers on performance.
• Build daily schedule.
• Attend daily meetings and end-of-day reports.
• Provide regular performance feedback and mid-season reviews.
• Prepare lifts for opening/closing seasons.
• Investigate lift-related accidents and incidents and address guest concerns.
• Promote team and guest safety; provide exemplary teamwork and guest service.

Skills

Supervisory experience

Handyperson skills

English literacy

Attention to detail

Guest service

Education

High school diploma or GED

Job description

• On-site
• Mountain Operations
• Full-Time
• Requisition #: LIFTO003939

Description

What you'll be doing:

• Carries out supervisory responsibilities in accordance with Snowbasin’s policies and applicable laws.
• Supervise and guide fellow supervisors, leads, lift operators and ticket checkers with their daily duties.
• Verify and inspect daily procedural standards
• Train and orient supervisors, leads, lift operators and ticket checkers to their positions and department.
• Appraise and discipline operators and ticket checkers on performance.
• Build daily schedule.
• Attend daily morning meetings and end of day reports
• Check employees in during morning meeting and check out at end of day.
• Provide employees with regular performance feedback and mid-season reviews.
• Prepare lifts for the opening and closing of each season.
• Repair, fix and maintain all parts of the lift shacks, tools and ramps
• Responsible for proper investigation and handling of lift-related skier/employee accidents and incidents.
• Address guest complaints, concerns and resolve problems.
• Promote team and guest safety
• Always provide exemplary teamwork and leadership
• Provide excellent guest service with a see ahead mentality

What you need to do the job:

• Must have at least a high school diploma or a General Education Certificate (GED).
• Must be able to read, write and speak English.
• Must have 2 plus years of supervisory experience.
• Must have handyperson skills; including but not limited to carpentry, painting and general building maintenance skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees.
• Must have advanced ski/snowboard skills.
• Must be available to work weekends, holidays, and nights when needed.
• While performing the duties of this job, the employee is regularly required to stand for long periods of time.
• The employee must frequently climb, balance, stoop, kneel, crouch, crawl, shovel, rake, or ice chip.
• The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold. The noise level in the work environment is usually loud
• Ability to fill any operational role in lift operations or ticket checking.
• Must have ability to pay attention to detail

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.