Lift Operations Lead — Safety, Training & Guest Service

SkiCNY; Town of Truxton (NY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Free season ski pass

Discounts on resort retail

Job summary

SkiCNY in Truxton, NY is seeking an Assistant Lift Supervisor to support the Lift Operations Manager in directing daily operations of all surface and aerial lifts.

The role emphasizes safety, regulatory compliance, guest service, and team leadership, including training, coaching, and performance evaluation of Lift Operators.

You'll handle opening/closing procedures, ramp safety, crowd control, cross-department coordination with Ski Patrol and Maintenance, and incident response.

Qualifications

• Minimum of 2 seasons of experience in ski lift operations, outdoor recreation, or supervisory role.
• Strong leadership with excellent communication and conflict-resolution skills.
• Physical capability to stand for long periods and perform heavy labor (lifting up to 50 lbs).
• Flexible schedule including weekends, holidays, and evenings during peak periods.

Responsibilities

• Supervise, schedule, and evaluate daily lift operator performance.
• Lead pre-season training and daily safety briefings; provide ongoing coaching.
• Enforce NY DoL, local, and ANSI B77.1 safety regs; conduct inspections and document logs.
• Manage opening/closing procedures for lift stations and ensure safe loading/unloading areas.
• Coordinate lift line status, ramp conditions, and adjustments with Ski Patrol, Lift Maintenance, and Grooming.
• Monitor guest lines for efficiency and resolve inquiries or complaints at lift stations.
• Respond to lift stops or incidents; assist with documentation and post-incident procedures.

Skills

Staff Leadership

Communication

Conflict Resolution

Guest Service

Job description

SkiCNY in Truxton, NY is seeking an Assistant Lift Supervisor to support the Lift Operations Manager in directing daily operations of all surface and aerial lifts.

The role emphasizes safety, regulatory compliance, guest service, and team leadership, including training, coaching, and performance evaluation of Lift Operators.

You'll handle opening/closing procedures, ramp safety, crowd control, cross-department coordination with Ski Patrol and Maintenance, and incident response.