Assistant Lift Supervisor

SkiCNY; Town of Truxton (NY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Free season ski pass

Discounts on resort retail

Job summary

SkiCNY in Truxton, NY is seeking an Assistant Lift Supervisor to support the Lift Operations Manager in directing daily operations of all surface and aerial lifts.

The role emphasizes safety, regulatory compliance, guest service, and team leadership, including training, coaching, and performance evaluation of Lift Operators.

You'll handle opening/closing procedures, ramp safety, crowd control, cross-department coordination with Ski Patrol and Maintenance, and incident response.

Qualifications

• Minimum of 2 seasons of experience in ski lift operations, outdoor recreation, or supervisory role.
• Strong leadership with excellent communication and conflict-resolution skills.
• Physical capability to stand for long periods and perform heavy labor (lifting up to 50 lbs).
• Flexible schedule including weekends, holidays, and evenings during peak periods.

Responsibilities

• Supervise, schedule, and evaluate daily lift operator performance.
• Lead pre-season training and daily safety briefings; provide ongoing coaching.
• Enforce NY DoL, local, and ANSI B77.1 safety regs; conduct inspections and document logs.
• Manage opening/closing procedures for lift stations and ensure safe loading/unloading areas.
• Coordinate lift line status, ramp conditions, and adjustments with Ski Patrol, Lift Maintenance, and Grooming.
• Monitor guest lines for efficiency and resolve inquiries or complaints at lift stations.
• Respond to lift stops or incidents; assist with documentation and post-incident procedures.

Skills

Staff Leadership

Communication

Conflict Resolution

Guest Service

Job description

The Assistant Lift Supervisor supports the Lift Operations Manager in directing the daily operations of all surface and aerial lifts. This role ensures the highest standards of safety, regulatory compliance, and guest service while directly managing, training, and mentoring a team of Lift Operators.

Key Responsibilities

• Staff Leadership: Supervise, schedule, and evaluate daily performance of lift operators and lead operators. Assist with pre-season training, daily morning safety briefings, and ongoing coaching.
• Safety & Compliance: Enforce all state (NY DoL), local, and ANSI B77.1 safety regulations. Conduct and verify daily pre-operational lift inspections, ramp safety checks, and document record logs.
• Operational Execution: Manage opening and closing procedures for all lift stations. Ensure loading and unloading areas are properly shoveled, raked, and maintained for safe guest transit.
• Cross-Department Coordination: Act as a central point of contact to coordinate lift line status, ramp conditions, and technical adjustments with Ski Patrol, Lift Maintenance, and Grooming.
• Guest Relations: Monitor lift lines for efficiency and crowd control. Professionally resolve guest inquiries, disputes, or complaints at lift stations.
• Incident Management: Respond to lift stops, mechanical interruptions, or guest incidents. Assist with documentation, post-incident investigations, and emergency procedures if necessary.

Qualifications & Requirements

• A minimum of 2 seasons of experience in ski lift operations, outdoor recreation, or a supervisory role is helpful.
• Strong leadership abilities with excellent communication and conflict-resolution skills.
• Physical capability to stand for long durations and perform heavy manual labor (e.g., snow shoveling, lifting up to 50 lbs).
• Flexible schedule required, including weekends, holidays, and evening shifts during peak operational periods.

Compensation & Benefits

• Pay Range: $20.00 – $27.00 per hour (dependent on experience and resort scale).
• Free employee season ski pass and discounts on resort retail and food.