Lift Operations Lead: Safety, Growth & Guest Experience

Boreal Ridge Corporation; Truckee (CA); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Robust Health, Dental and Vision

Matching 401(k)

Paid flexible time off

Annual bonus incentive program

Skiing and riding privileges

Employee partner discounts

Career development and growth

Job summary

Woodward Tahoe seeks a Lift Operations Manager to lead the Lift Operations team, ensuring safe, reliable daily operations for lifts, ticket checking, and Playland Tubing. You will develop staffing plans, oversee training, and drive department performance within California regulations and company standards.

The role requires 3+ years in lift/mountain operations and 2+ years of supervisory experience, with strong communication and problem‑solving skills.

Qualifications

• 3+ years of progressive experience in lift operations, mountain operations, resort operations, or a related operational environment.
• 2+ years of supervisory or management experience, preferably leading seasonal or high‑volume teams.
• Strong understanding of lift operating practices, employee training, safety, and risk management.
• Proven ability to coach employees and develop capable frontline leaders.
• Experience managing schedules, labor, budgets, and department performance.

Responsibilities

• Lead, coach, and develop Lift Operations employees and frontline leaders, creating a culture of safety, accountability, teamwork, and progression.
• Oversee safe and efficient daily operation of assigned lifts, ticket checking, and Playland Tubing.
• Build staffing plans, schedules, and daily operating plans aligned with visitation, weather, operating needs, and labor budgets.
• Own new‑hire, lift‑specific, recurrent, and safety training, and maintain required training documentation.
• Ensure operations meet company procedures, applicable California requirements, manufacturer requirements, and other relevant standards.
• Coordinate with Lift Maintenance, Patrol, Grooming, Mountain Operations, Guest Services, and other resort teams around openings, closures, weather events, lift interruptions, and changing conditions.
• Support lift evacuation planning, training, emergency response, incident investigation, and corrective actions.
• Develop and manage the department operating budget, labor, payroll, supplies, equipment, and other operating expenses.
• Use financial, labor, safety, employee, and guest‑experience data to improve department performance.
• Maintain a visible presence in the operation and step into frontline and leadership needs when conditions require it.
• Partner with Lift Maintenance during the off‑season on appropriate maintenance projects, repairs, inspections, and winter‑readiness activities.

Skills

Lift operations

Supervisory experience

Safety leadership

Budget management

Staff development

Communication

Job description

Woodward Tahoe seeks a Lift Operations Manager to lead the Lift Operations team, ensuring safe, reliable daily operations for lifts, ticket checking, and Playland Tubing. You will develop staffing plans, oversee training, and drive department performance within California regulations and company standards.

The role requires 3+ years in lift/mountain operations and 2+ years of supervisory experience, with strong communication and problem‑solving skills.