Lift Experience Lead - Winter Resort Ops

Vail Resorts; Town of Hunter (NY); Sur place; USD 34 000 - 44 000; Plein temps

Avantages offerts par ce poste

Ski passes

Employee discounts on lodging, food, &

Free ski lessons

401(k) Retirement Plan

Employee Assistance Program

Training & professional development

Referral Program

Résumé du poste

Hunter Mountain is hiring for winter 2026/27 for positions including Assistant Lift Experience Manager. The Lift Experience Team ensures safe, smooth operation of resort lifts and exceptional guest service in a dynamic mountain setting.

You will lead daily lift operations, supervise staff, and enforce safety while delivering top-tier service in all weather. Training, development, and competitive winter wages accompany a robust benefits package.

Qualifications

• High School Diploma or GED equivalent.
• 2–3 years of lift or mountain operations experience.
• Must be able to lift up to 40 lbs.
• Must be able to communicate fluently in English.
• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces.
• Ability to work a flexible schedule including nights, holidays, and weekends.

Responsabilités

• Lead daily operations of resort lifts such as scheduling staff, maintaining daily lift documentation, and owning the execution of opening and closing procedures.
• Assist with meetings and on-mountain training of leads and operators in daily operations and safety.
• Monitor and document lift operator performance and behavior to provide meaningful feedback and direction.
• Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests.
• Work closely with ski patrol, mountain safety, lift maintenance, and lift electric to assist and resolve problems on the mountain.
• Receive and assess guest questions, comments and complaints providing timely resolutions.
• Train, inspect, and lead the operation in accordance with ANSI, departmental procedures and written or verbal instruction.
• Assist in development and execution of departmental strategies around KPIs including safety, scanning accuracy, guest service, and budget management.
• Provide direction and assist with shoveling and raking of snow and ice on a regular basis to maintain loading ramps.
• Design and assist with creating lift maze and safe loading/unloading areas.
• Communicates problems to superiors and takes initiative in routine matters and emergencies.
• Coordinate with departments concerning lift clearance, maintenance, injuries, and guest inquiries.
• Create and maintain employee work schedules within department budget.
• Complete coaching/disciplinary sessions, and performance reviews.
• Must comply with uniform, appearance, and attendance standards.
• Follow guest service guidelines and make guest service a top priority.

Description du poste

Hunter Mountain is hiring for winter 2026/27 for positions including Assistant Lift Experience Manager. The Lift Experience Team ensures safe, smooth operation of resort lifts and exceptional guest service in a dynamic mountain setting.

You will lead daily lift operations, supervise staff, and enforce safety while delivering top-tier service in all weather. Training, development, and competitive winter wages accompany a robust benefits package.