Lifesaving Adoption Center Manager

Best Friends; Los Angeles (CA); Vor Ort; USD 70.000 - 76.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Pawternity leave

Zusammenfassung

Best Friends Animal Society seeks a dynamic Adoption Program Manager to lead teams and volunteers, driving lifesaving adoptions and exceptional customer experiences. The role requires outgoing, people-focused leadership, comfort handling animals, and a commitment to improving lives for both pets and people in the community.

The position includes stewarding a culture of kindness, managing metrics, coordinating tours and events, and collaborating with marketing to boost outreach.

Qualifikationen

• Experience leading teams is required; a minimum of 3 years preferred.
• High level customer service experience and passion for engaging with people.
• Experience in animal welfare or adoption environments preferred.
• Customer-centric, non-judgmental approach to adopters and volunteers.
• Excellent verbal and written communication; ability to advocate for Best Friends.
• Bilingual or multilingual skills preferred.
• Basic ability to identify medical and behavioral traits of dogs and cats.
• Strong interpersonal, teamwork and professional behavior.
• Ability to work in a fast-paced environment with strong organization skills.
• Resourceful, proactive and able to drive initiatives to completion.

Aufgaben

• Lead teams and volunteers to oversee lifesaving program activities, optimizing adoption outcomes and customer service.
• Develop annual department goals and metrics with leadership to increase lifesaving.
• Manage department performance metrics and oversee facilities maintenance.
• Coordinate content creation for social media and PR to support lifesaving goals.
• Assist customers with center tours, animal showcases and adoptions; handle adoption returns.
• Evaluate onsite animal capacity and determine lifesaving needs, improving program efficiency.
• Ensure safe workplace practices and adherence to policies; provide training and feedback.

Kenntnisse

Team leadership

Customer service

Adoption experience

Communication skills

Public speaking

Bilingual (preferred)

Tools

Shelter software

Jobbeschreibung

Best Friends Animal Society seeks a dynamic Adoption Program Manager to lead teams and volunteers, driving lifesaving adoptions and exceptional customer experiences. The role requires outgoing, people-focused leadership, comfort handling animals, and a commitment to improving lives for both pets and people in the community.

The position includes stewarding a culture of kindness, managing metrics, coordinating tours and events, and collaborating with marketing to boost outreach.