Adoption Program Manager, Lifesaving Leader – West LA

Best Friends Animal Society (Company)

United States

On-site

USD 70,000 - 76,000

Full time

3 days ago

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Job summary

Best Friends Animal Society in Los Angeles, CA is seeking an engaging and dynamic Adoption Program Manager to lead our Lifesaving Center adoption efforts. You will supervise staff and volunteers, foster a friendly, people-focused environment, and drive daily operations to increase animal placements.

This onsite role requires 3+ years of team leadership, outstanding customer service, and strong communication. Experience in animal welfare is preferred; bilingual skills are a plus.

Qualifications

Minimum 3 years of experience leading teams.
Strong customer service mindset with a passion for engaging with people.
Experience in animal welfare or adoption programs preferred.
Bilingual or multilingual skills preferred but not required.

Responsibilities

Lead and supervise teams of staff and volunteers to execute adoption programs.
Oversee daily lifesaving and adoption activities, ensuring smooth operations.
Provide excellent customer service and engaging interactions with visitors and adopters.
Develop and monitor program goals, metrics, and quality of life for animals in care.
Coordinate with other departments to optimize outreach, events, and community engagement.
Uphold safety, welfare, and policy compliance across the center.

Skills

Leadership

Customer service

Communication

Bilingual preferred

Job description

This onsite role requires 3+ years of team leadership, outstanding customer service, and strong communication. Experience in animal welfare is preferred; bilingual skills are a plus.

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