Lifeline Dispatcher: Fast-Paced Safety Communications

NENA; Greeley (CO); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

NENA is seeking an Emergency Communications Specialist to join a fast-paced public safety team in Colorado. You will handle emergency and non-emergency calls, assess situations, and relay critical information to field responders.

The role requires accuracy, composure under pressure, and reliable shift availability. Responsibilities include using the CAD system, monitoring radio traffic, and maintaining thorough documentation.

Qualifications

• High school diploma or GED required.
• Minimum typing speed of 40 wpm and strong customer service skills.
• Experience in or understanding of public safety communications is preferred.
• Ability to pass background checks and security screenings.

Responsabilités

• Promptly answer emergency and non-emergency calls and determine appropriate actions.
• Enter incident details accurately into the CAD system and monitor radio traffic.
• Coordinate with field units and provide timely information dissemination.
• Maintain attendance, flexibility for all shifts, and readiness for overtime.

Connaissances

Typing 40 wpm

Customer service

Calm under pressure

Public safety experience

Formation

High School Diploma/GED

Outils

CAD System

Description du poste

NENA is seeking an Emergency Communications Specialist to join a fast-paced public safety team in Colorado. You will handle emergency and non-emergency calls, assess situations, and relay critical information to field responders.

The role requires accuracy, composure under pressure, and reliable shift availability. Responsibilities include using the CAD system, monitoring radio traffic, and maintaining thorough documentation.