Critical Public Safety Dispatcher

APCO International; Greeley (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

APCO International in Colorado is seeking an Emergency Communications Specialist to serve as the vital link between citizens and first responders. You will promptly answer emergency and non-emergency calls, assess reports, and enter incident details into the CAD system while monitoring radio traffic.

Candidates must have a High School Diploma or GED, at least 2 years in a customer-service role, and a minimum typing speed of 40 wpm.

Qualifications

• High School Diploma or GED required.
• 2 years experience in a customer service focused role.
• Minimum typing speed of 40 wpm.

Responsibilities

• Promptly answer incoming emergency and non-emergency phone calls.
• Assess the situation and determine the correct course of action.
• Enter incident details into the CAD system and monitor radio traffic.
• Track unit activity and status and disseminate information timely.
• Support public safety services and respond to field unit requests.
• Maintain calm under pressure and provide exceptional customer service.
• Work all shifts, including nights, weekends, holidays; overtime as needed.

Skills

Typing speed 40 wpm

Customer service

Public safety communications

Education

High School Diploma/GED

Tools

CAD system

Job description

APCO International in Colorado is seeking an Emergency Communications Specialist to serve as the vital link between citizens and first responders. You will promptly answer emergency and non-emergency calls, assess reports, and enter incident details into the CAD system while monitoring radio traffic.

Candidates must have a High School Diploma or GED, at least 2 years in a customer-service role, and a minimum typing speed of 40 wpm.