LifeFlight Communications CQI Coordinator

Montgomery College; United States; On-site; USD 90,000 - 115,000; Full time

Job summary

Vanderbilt Health is seeking a LifeFlight Communications CQI Coordinator to design and implement CQI metrics, track trends, build reports, and present findings to Communications Center Managers.

You will review audio/visual records for investigations, conduct root-cause analyses, and lead cross-functional initiatives to enhance patient transport, safety, and service quality within LifeFlight Communications.

Qualifications

• Minimum 3 years of demonstrated CQI or equivalent experience.
• Experience in data-driven performance analysis and reporting.
• Familiarity with regulatory and institutional requirements.

Responsibilities

• Monitor quality assurance standards and ensure compliance with regulatory and institutional requirements.
• Develop and track Key Performance Indicators for LifeFlight Communications.
• Lead systematic, data-driven initiatives to improve operations, safety, and service quality.
• Analyze debrief and Veritas reports to ensure thorough case evaluations.
• Perform root-cause analysis and implement process improvements.

Skills

Leadership

Operations Planning

Emergency Management

Decision Making

Change Management

Listening

Compliance

Quality Management

Education

Bachelor's degree

Job description

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization: Life Flight Nursing Education

Job Summary

The LifeFlight Communications CQI Coordinator is responsible for designing and implementing continuous quality improvement (CQI) metrics, tracking trends, building reports, and providing accurate performance data to the several Communications Center Managers. The Communications CQI Coordinator will assist communications leadership in evaluating key performance indicators and routinely present their findings. In addition, the CQI Coordinator reviews audio and visual records, for investigative purposes, when concerns about comm center performance, service, and quality are made known. .

Job Description

KEY RESPONSIBILITIES

• Monitor quality assurance standards and ensure compliance with regulatory and institutional requirements.
• Using established standards and best practices to review individual and system-wide performance
• Assist Communications leadership in developing and tracking Key Performance Indicators
• Lead systematic, data-driven initiatives to improve operational efficiency, patient transportation, safety, communication, and service quality within LifeFlight Communications.
• Analyze Debrief and Veritas reports by reviewing all run data, audio recordings of phone and radio communications, and other relevant sources to ensure thorough case evaluations.
• Perform Root-Cause Analysis to investigate incidents to identify root causes, develop targeted process improvement strategies, and implement solutions to prevent recurrence.
• Monitor and assess team members through the CQI process, providing constructive feedback to elevate patient care and operational standards.
• Stay current with industry trends and best practices by engaging in training, enhancing leadership skills, and contributing to departmental growth.
• Take on additional leadership responsibilities as assigned, including strategic initiatives, process enhancements, and cross-functional collaboration to advance organizational goals.
• Undertake additional leadership duties as assigned to support the LifeFlight mission, including strategic initiatives, process improvements, and cross-functional collaboration to drive organizational success.

TECHNICAL CAPABILITIES

• Leadership (Novice): Demonstrates adaptable leadership styles, communicates goals clearly, and models initiative.
• Operations Planning (Novice): Anticipates resource needs, organizes tasks, and manages multiple priorities effectively.
• Emergency Management (Novice to Intermediate): Applies structured methodologies and practical expertise in emergency response coordination.
• Decision Making (Novice): Makes timely, effective decisions in high-pressure environments with broad consideration of alternatives.
• Change Management (Intermediate): Supports organizational adaptation through structured problem-solving and solution testing.
• Listening (Intermediate): Engages actively in communication, ensuring clarity and understanding across diverse stakeholders.
• Compliance (Intermediate): Applies regulatory knowledge and escalates issues appropriately.
• Quality Management (Intermediate): Continuously evaluates and improves operational processes and service delivery.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid‑South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities:

• Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.
• Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.
• Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas.
• Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.

Core Capabilities :

Supporting Colleagues:

• Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Delivering Excellent Services :

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensuring High Quality :

• Performes Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively :

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fostering Innovation:

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Certifications: Certified Flight Communicator - IAMTCS, LIC-Emergency Medical Technician Advanced - Licensure-Others, LIC-Emergency Medical Technician - Paramedic - Licensure-Others, LIC-Emergency Medical Technicians Basic - Licensure-Others

Work Experience: Relevant Work Experience Experience Level : 3 years Education: Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

PEOPLE ARE AT THE HEART OF ALL WE DO.

Great health care takes great people.

We’re looking for like-minded individuals driven to make a difference.

We invite you to explore careers at Vanderbilt Health, where we value collaboration, embrace continuous learning and foster an environment where everyone can thrive.

We’re the largest private employer in Middle Tennessee, with a growing team and an expanding footprint across towns and communities throughout the region. We employ more than 43,000 people who work in inpatient and outpatient clinical care, research and graduate medical education. Our employees also serve in critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fundraising, groundskeeping and facilities, and many other departments.

Our growing academic health system has more than 2,100 licensed hospital beds at eight hospitals: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Bedford Hospital Vanderbilt Clarksville Hospital Vanderbilt Tullahoma-Harton Hospital Vanderbilt Wilson County Hospital Vanderbilt Health is the Mid‑South's largest provider of specialty care, with hundreds of outpatient clinic and surgical locations throughout the region, and Tennessee’s only National Cancer Institute-designated Comprehensive Cancer Center for adults and children.We are one of the nation’s busiest critical care centers, home to Middle Tennessee’s only Level 1 Trauma Center and Burn Center for adults and children, and Middle Tennessee’s only LevelIV Neonatal Intensive Care Unit. We are the nation’s largest transplant center, and last year we performed the most heart transplants than any center worldwide. Vanderbilt Health is an epicenter for biomedical research, winning over $1 billion in annual research awards from government, industry, foundations and donors. We’re honored to be consistently considered among the nation’s best hospitals for quality, safety and patient satisfaction.

Three of our hospitals — Vanderbilt University Hospital, Vanderbilt Psychiatric Hospital and Vanderbilt Wilson County Hospital — have been awarded a Five-Star Quality Rating from Medicare.

We support each other and encourage excellence among every member of our workforce.

High-achieving employees stay at Vanderbilt Health for professional growth opportunities, competitive compensation and benefits, and a sense of community and purpose.

Join us in advancing health care.

Our vision: The world leader in advancing personalized health Our mission: Personalizing the patient experience through our caring spirit and distinctive capabilities